Desk Attendant Supervisor

7 days ago

Minneapolis, Minnesota, United States FirstService Residential Full time
Job Overview:

The Desk Attendant Supervisor provides superior customer service to residents, guests, and vendors; responds promptly to resident inquiries and concerns and resolves issues in a timely efficient manner. The Desk Attendant Supervisor oversees Desk Attendant staff and communicates issues, concerns, and events with the Operations Supervisor regarding daily activities of the property. The Desk Attendant Supervisor works with Operations Supervisor to help with and take ownership of administrative duties as assigned. The Desk Attendant Supervisor's schedule is Monday through Friday 3:00 p.m.-11:00 p.m. There may be occasional staff meetings, training or shift coverage requiring additional hours outside of the regular schedule.

Your Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
  • Accountability for servicing residents with a focus on the values of FirstService Residential: Do What's Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful.
  • Must maintain regular and punctual attendance to required shifts, meetings, training, and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor.
Functions and Responsibilities of Desk Attendant:
  • While on duty must be in Company approved attire, follow the Company dress code policy, and identification badges and name plate must be always displayed.
  • Maintain an active presence at the front desk. Provide superior customer service to residents, guests, vendors, contractors
  • Respond promptly to resident inquiries, concerns and emergencies and assist in managing issues in a timely and efficient manner.
  • Maintain a calm and pleasant personality in all types of situations and create great customer service outcomes. Interacts with residents, guests and fellow team members with tact and courtesy.
  • Input parcels and deliveries into the Connect package tracking program. Monitor package room.
  • Log all relevant information/events that happen during your shift.
  • Monitor security cameras and watch for any rule violations and file appropriate reports
  • Assess all situations accordingly and contact Resident Building Caretaker on call when
  • Be knowledgeable of all the Phoenix Rules and Regulations and take appropriate action if any deviations are observed.
  • Read all previous logs and memos and stay informed of events happening at The Phoenix.
  • Adheres to prescribed standard operation procedures covering all aspects of residential operations.
  • Communicate any important issues to the Operations Supervisor.
  • Manage any special projects assigned to you by the Operations Supervisor or Community Manager.
  • Other duties may be assigned as necessary to provide seamless and excellent experience for our internal and external clients.
  • Follow safety procedures and maintain a safe work environment.
Desk Attendant Supervisor:
  • Communicating on a regular basis with the Operations Supervisor and desk attendant staff.
  • Updating and training current staff on any changes of procedure or policy.
  • Maintaining the desk attendant manual and training information for the property.
  • Working with the Operations Supervisor and assisting when needed for administrative tasks which may include help with memos, newsletter, Connect, community room reservations, the homeowner website etc.
  • Maintaining the staff calendar for desk attendants.
  • Communicating with regular and scheduled fill in staff via weekly memo. Must also copy Operations Supervisor and Senior Staff Manager on correspondence.
  • Send shift reminders to any float staff or regular staff working an additional shift.
  • Send the staff payroll grid to the Senior Staff Manager and Operations Supervisor at the end of each pay period.
  • Assisting staff to find coverage for shifts when needed. The Desk Attendant Supervisor and Operations Supervisor will be on a rotating schedule to assist the desk staff with finding coverage or covering an open shift if needed.
  • Training all new regular and float staff.
  • Holding staff meetings 1-2 times a year.
  • Communicating with the Operations Supervisor and Community Manager in regard to the staff/staffing issues and any major procedural changes
  • Communicating any staff issues and working with the Operations Supervisor, Community Manager and HR to carry out any coaching or disciplinary action that needs to be taken with staff, this includes verbal and written warnings.
  • Conducting yearly desk attendant performance reviews.
  • Carrying out occasional spot checks and visiting staff on your off shifts when needed.
Additional Duties and Responsibilities:
  • Practice and adhere to FirstService Residential Global Service Standards.
  • Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
  • Perform or assist with any operations as required to maintain workflow and to meet schedules.
  • Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
  • May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
  • Ensure all safety precautions are followed while performing the work.
  • Follow all policies and Standard Operating Procedures as instructed by Management.
  • Perform any range of special projects, tasks and other related duties as assigned.
Supervisory Responsibilities:

Direct supervision of desk staff.

Skills & Qualifications:

Qualifications Required:
  • High School diploma
  • Background in service industry or customer service field
  • Excel, Outlook, and Word experience
Qualifications Preferred:
  • Associate or bachelor's degree
  • Staff supervisory experience
  • Background in service industry or customer service field
  • Background in providing administrative services
  • Excel, Outlook, and Word experience
  • Knowledge of customer service principles and practices
  • Customer service focused and understands the value of a smile
  • Outgoing and confident personality with consistent professional demeanor, able to handle varying personalities
  • Collaborative attitude and team player but also can work independently
  • Exceptional interpersonal and communication skills
  • Knowledge of basic computer applications/skills
  • Knowledge of basic administrative duties and organization skills
  • Ability to multi-task and prioritize duties
  • Exceptional communication skills - verbal and written
  • Attention to detail and accuracy
  • Highly organized and detailed-oriented
  • Problem solving skills
  • Able to take directions
  • Reliable, punctual, and discreet
Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
  • Standing or sitting at a desk for extended periods of time
  • Working at a computer throughout the day (keyboard and mouse use)
  • Walking around the property. Ability to navigate the property quickly and easily as required to meet the job functions.
  • Ability to lift to 30 pounds
  • Bending down
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

What We Offer:

As a full-time nonexempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, EAP services, Life Insurance, and Long-Term Disability coverage. In addition, you will be eligible for vacation and sick time off benefits, 10 paid holidays, and a 401k with company match. Travel is local and only necessary for trainings or meetings in the Twin Cities Metro area

Compensation; $23-$25 an hour

  • Front Desk Supervisor

    7 days ago

    Minneapolis, Minnesota, United States FirstService Residential Full time

    Job OverviewThe Front Desk Supervisor is responsible for providing exceptional customer service to residents, guests, and vendors. This role requires a high level of communication skills, attention to detail, and ability to work in a fast-paced environment.The successful candidate will be responsible for:Maintaining a positive and professional demeanor at...

  • Front Desk Supervisor

    2 weeks ago

    Minneapolis, Minnesota, United States Hyatt Place Full time

    The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.QUALIFICATIONS:At least 2 to 3 years of progressive experience in a...

  • Hotel Front Desk Supervisor

    12 hours ago

    Minneapolis, Minnesota, United States Aimbridge Hospitality Full time

    Job OverviewWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Hyatt Place Minneapolis Downtown. As a Front Desk Supervisor, you will be responsible for providing exceptional guest service, ensuring smooth hotel operations, and supervising the front desk staff.

  • Front Desk Supervisor

    1 week ago

    Minneapolis, Minnesota, United States CSM Corporation Full time

    This position is responsible for the supervision of front desk operations; assisting guests upon check-in/out, processing reservations in a friendly, professional and timely manner, while following CSM high standards of quality to ensure guest satisf Front Desk, Supervisor, Operations, Reservations, Property Management, Staff

  • Front Desk Attendant

    3 weeks ago

    Minneapolis, Minnesota, United States Health Fitness Full time

    HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual's journey by creating communities of health...

  • Front Desk Supervisor

    4 weeks ago

    Minneapolis, Minnesota, United States Aimbridge Hospitality Full time

    Job SummaryThe Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.ResponsibilitiesQUALIFICATIONS:At least 2 to 3 years of...

  • Front Desk Attendant

    4 weeks ago

    Minneapolis, Minnesota, United States Fairview Health Services Full time

    OverviewEbenezer offers a robust compensation package with generous benefits and wages ranging from $15.57 - $20 per hour. Wage determinations will be based on similar experienceWe are looking for a Front Desk Attendant to support our Tower Senior Apartments in Minneapolis, MN Serving as an ambassador of the community during non-business hours, this position...

  • Hotel Front Desk Manager

    5 days ago

    Minneapolis, Minnesota, United States Aimbridge Hospitality Full time

    The role of a Front Desk Supervisor at Aimbridge Hospitality involves providing exceptional service to guests, maximizing room revenue, and ensuring efficient hotel operations. This position requires a minimum of 2-3 years of experience in a hotel or related field and a high school diploma or equivalent.Key responsibilities include assisting the General...

  • IT Service Desk Supervisor

    3 weeks ago

    Minneapolis, Minnesota, United States UCare Full time

    ABOUT UCARE UCare offers Medicare, Medicaid, Individual and Family health plans - powered by the hardest working people in the industry. Our people powered teams de-complicate, advocate and always go the extra mile to help our members. We serve with integrity, compassion and commitment to do right by members, providers and government partners. Above all, we...

  • Garage Attendant Supervisor

    4 weeks ago

    Minneapolis, Minnesota, United States Parking Management Services Full time

    Job DetailsJob Location Minneapolis MN - Minneapolis, MN Position Type Full Time / Part Time Education Level Not Specified DescriptionCompany: Parking Management Company - PMC Job Title: Garage Attendant Supervisor Position Type: Full-time and Part-time Pay: Hourly Parking Management Company is Hiring: Garage Attendant Supervisor Are you passionate about...

  • Garage Attendant Supervisor

    4 weeks ago

    Minneapolis, Minnesota, United States Parking Management Services Full time

    Job DetailsJob Location Minneapolis MN - Minneapolis, MN Position Type Full Time / Part Time Education Level Not Specified DescriptionCompany: Parking Management Company - PMC Job Title: Garage Attendant Supervisor Position Type: Full-time and Part-time Pay: Hourly Parking Management Company is Hiring: Garage Attendant Supervisor Are you passionate about...

  • Garage Attendant Supervisor

    3 weeks ago

    Minneapolis, Minnesota, United States Parking Management Services Full time

    Job DetailsJob Location Minneapolis MN - Minneapolis, MN Position Type Full Time / Part Time Education Level Not Specified DescriptionCompany: Parking Management Company - PMC Job Title: Garage Attendant Supervisor Position Type: Full-time and Part-time Pay: Hourly Parking Management Company is Hiring: Garage Attendant Supervisor Are you passionate about...

  • Customer Service/Front Desk Team

    3 days ago

    Minneapolis, Minnesota, United States NOW BOARDING LLC Part time

    Benefits:Dental insurance Employee discounts Free uniforms Health insurance Paid time off Vision insurance Front Desk/Customer serviceDepartment: Front DeskReports to: Front Desk SupervisorStatus: Part-Time & Full-Time/ Non-ExemptJob Purpose: You are an integral part of the Front Desk Department, responsible for providing...

  • Customer Service/Front Desk Team

    7 days ago

    Minneapolis, Minnesota, United States NOW BOARDING LLC Part time

    Job Description Job Description Benefits:Dental insuranceEmployee discountsFree uniformsHealth insurancePaid time offVision insuranceFront Desk/Customer serviceDepartment: Front DeskReports to: Front Desk SupervisorStatus: Part-Time & Full-Time/ Non-ExemptJob Purpose: You are an integral part of the Front Desk Department, responsible for providing...

  • Front Desk Lead Associate

    7 hours ago

    Minneapolis, Minnesota, United States Aimbridge Hospitality Full time

    About the RoleThe Front Desk Supervisor is a critical position that requires strong leadership skills, attention to detail, and excellent communication skills. You will be responsible for managing the front desk staff, resolving guest complaints, and maintaining accurate records. If you have a passion for delivering exceptional customer service and leading a...

  • Gas Station Attendant Supervisor

    1 day ago

    Minneapolis, Minnesota, United States Sam's Club Full time

    Job SummaryWe are seeking a skilled Gas Station Attendant Supervisor to join our team at Sam's Club. As a key member of our staff, you will be responsible for maintaining a safe and efficient work environment, supervising gas station operations, and ensuring that all tasks are completed to the highest standard.About the JobYou will supervise a team of gas...

  • Front Office Supervisor

    5 days ago

    Minneapolis, Minnesota, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality is seeking a highly skilled Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and driving revenue growth.This role involves supervising front desk staff, managing day-to-day operations, and ensuring compliance with company policies and...

  • Front Desk Lead Position

    1 day ago

    Minneapolis, Minnesota, United States Sage Hospitality Group, LLC Full time

    Job OverviewWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group, LLC. The successful candidate will be responsible for supervising front office staff to ensure efficient operations and excellent customer service.Key ResponsibilitiesServe as a liaison between guests and hotel staff to resolve any...

  • Public Areas Attendant

    2 weeks ago

    Minneapolis, Minnesota, United States Schulte Companies Full time

    Schulte Companies - 3200 E 81st St [Janitor / Porter / Cleaner] As a Public Areas Attendant at Schulte Companies, you'll: Clean and maintain all hotel public areas, including restrooms, hallways, stairwells, etc. to meet quality standards; Clean bathrooms, dust furniture and pictures, vacuum, sweep and mop floors; Empty carts of soiled linen and dispose...

  • Public Areas Attendant

    4 days ago

    Minneapolis, Minnesota, United States Schulte Companies Full time

    Schulte Companies - 3200 E 81st St [Janitor / Porter / Cleaner] As a Public Areas Attendant at Schulte Companies, you'll: Clean and maintain all hotel public areas, including restrooms, hallways, stairwells, etc. to meet quality standards; Clean bathrooms, dust furniture and pictures, vacuum, sweep and mop floors; Empty carts of soiled linen and dispose...