Field Service Engineer I, Development Program

2 weeks ago

Fremont, California, United States Ultima Genomics Full time
Rapidly Growing Life Sciences Technology Company

Ultima Genomics is a rapidly growing company that is developing ground-breaking genomics technologies. Our mission is to continuously drive the scale of genomic information to enable unprecedented advances in biology and improvements in human health. We have developed a foundational new approach to sequencing at scale that overcomes limitations due to the high costs of current technologies. We are well-funded and have raised approximately $600 million from global top-tier investors. Our team brings together unique and diverse expertise across multiple disciplines, from healthcare and life sciences, to engineering, to technology and software and beyond. We are a collaborative group, including successful entrepreneurs, chemists, hardware and software engineers, genomics and biotechnology experts, molecular and computational biologists, software and algorithm experts, and operations and commercial leaders. Join us to develop and commercialize technologies that unleash the power of genomics at scale and empower the future of human health.

We are searching for highly motivated Field Service Engineer I - Development Program to train for our Field Service Development Program

Immerse yourself in a 4 month program at our San Francisco Bay Area headquarters to learn how to be a field service engineer at a cutting edge genomics startup before being placed at one of our many customer sites in regions across the country. In the 4 months, you will work side by side with our Engineering, Operations, Research and Commercial groups to learn about our tool from end to end. You will not spend time behind a desk. You will get hands on training on our production line, engineering labs and in the field with our experts as we work together to launch the next big thing in genomics.

How You'll Contribute
  • Provide on-site service to one account or small region, repair and/or installation of company instrumentation currently under development
  • Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
  • Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
  • Manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product
  • Exceed customer expectations of service, support, and the product under development
  • Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations
  • Other job duties as assigned
Qualifications, Skills, Knowledge & Abilities
  • BS in science or engineering
  • Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
  • Skilled at interpreting technical documentation and schematics (Electrical, Wiring, Fluidic, and mechanical drawings)
  • Ability to relocate to any US city at our client site, after our program
  • Good people skills with the ability to work independently and in a group
  • Talented at building prototypes from preliminary drawings and schematics
  • Meticulous and detail oriented. Excellent organizational and communication skills
  • Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
  • Experience in biotech industry is a plus
  • Holding a valid driver license is required. Ability to travel 50% of the time, when necessary
At Ultima Genomics, your base pay is one part of your total compensation package. This role pays up to $37 per hour, if performed in California, and your actual base pay will depend on your skills, qualifications, experience, and location. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending & health savings account; paid holidays; paid time off; employee assistance program; and other company benefits.

Ultima Genomics is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunity for all applicants and employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable laws. See also Ultima Genomics' EEO Policy and Know Your Rights. If you have a disability or special need that requires accommodation, please let us know by contacting recruiting@ultimagen.com.

  • Field Service Development Program Specialist

    6 hours ago

    Fremont, California, United States Ultima Genomics Full time

    We are looking for a skilled Field Service Engineer I - Development Program to join our team at Ultima Genomics. As a member of our team, you will be responsible for providing on-site service to our customers, repairing and installing company instrumentation, and managing customer relationships.You will work closely with our engineering, operations,...

  • Service Engineer I

    11 hours ago

    Fremont, California, United States Ultima Genomics Full time

    At Ultima Genomics, we are rapidly growing, a leading company in life sciences technology. We have developed ground-breaking genomics technologies and our mission is to continuously drive the scale of genomic information to enable unprecedented advances in biology and improvements in human health.We are searching for highly motivated Field Service Engineer I...

  • Field Service Engineer I/II-Remote, Rhode Island/ Connecticut

    4 weeks ago

    Fremont, California, United States Cytek Biosciences Full time

    Field Service Engineer I/II Field Service Engineer I/II-Remote, Rhode Island/ Connecticut Are you a problem-solver who loves working hands-on with cutting-edge technology? Do you enjoy traveling, troubleshooting, and making a direct impact on scientific advancements? If so, Cytek Biosciences is looking for a Field Service Engineer I/II to join our team What...

  • Field Service Engineer I/II-Remote, San Francisco, CA

    4 weeks ago

    Fremont, California, United States Cytek Biosciences Full time

    Field Service Engineer I/II Remote: San Francisco, CA Are you passionate about cutting-edge technology and hands-on problem-solving? Join Cytek as a Field Service Engineer I/II, where you'll be the expert installing, troubleshooting, and maintaining advanced flow cytometry equipment at customer sites. What You'll Do:Install, repair, and optimize flow...

  • Diagnostic Engineer, Field Service

    3 weeks ago

    Fremont, California, United States Pebble Full time

    About Pebble Pebble is a sustainable living startup defining a new way to live, work and explore from anywhere with a 100% electric, hassle-free RV trailer. Built by a team of experts in both automotive and consumer technology, Pebble combines electrification with cutting-edge automotive technology for a travel trailer experience that removes the hassles RV...

  • Remote Field Service Engineer

    11 hours ago

    Fremont, California, United States Cytek Biosciences Full time

    Cytek Biosciences is seeking a skilled Field Service Engineer I/II to join their team. As a remote-based professional, you will be responsible for installing, troubleshooting, and maintaining advanced flow cytometry equipment at customer sites.You will:Install and optimize flow cytometers and Cytek upgrades with precision.Provide top-tier customer support,...

  • Field Service Engineer

    2 weeks ago

    Fremont, California, United States Illinois Tool Works Full time

    Job Description: Basic Function A Key role in Brooks Semi Business Unit, Field Service Engineers are considered technical experts on Brooks Instrument products and have a strong understanding of the semiconductor applications in which they are used. The Field Service Engineer will support the sales team, work closely with other application engineers and...

  • Engineer II, Field Service

    3 weeks ago

    Fremont, California, United States Thermo Fisher Scientific Full time

    Work ScheduleStandard (Mon-Fri) Environmental ConditionsAble to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials Job Description Job Title : Field Service Engineer I I When you're part of the...

  • Engineer II, Field Service

    2 weeks ago

    Fremont, California, United States Thermo Fisher Scientific Full time

    Work ScheduleStandard (Mon-Fri)Environmental ConditionsAble to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materialsJob DescriptionJob Title : Field Service Engineer I IWhen you're part of the team...

  • Field Service Engineer

    5 days ago

    Fremont, California, United States 40HRS, Inc. Full time

    Field Service Engineer Location: On-site Fremont, CA Salary Range: 80K- 110K Responsibilities:Drive customer satisfaction through service excellenceOn-site and remote troubleshooting and resolving complex technical problemsDemonstrate the ability to be self-sufficient in the field...

  • Field Service Engineer

    2 weeks ago

    Fremont, California, United States 40HRS, Inc. Full time

    Field Service Engineer A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.Location: On-site Fremont, CA Salary Range: 80K- 110KResponsibilities:Drive customer satisfaction through service excellenceOn-site and remote troubleshooting and resolving complex technical...

  • Field Service Engineer

    2 weeks ago

    Fremont, California, United States 40HRS Full time

    Field Service Engineer Location: On-site Fremont, CA Salary Range: 80K- 110K Responsibilities:Drive customer satisfaction through service excellenceOn-site and remote troubleshooting and resolving complex technical problemsDemonstrate the ability to be self-sufficient in the field...

  • Product Engineer I

    4 days ago

    Fremont, California, United States Ultima Genomics Full time

    Rapidly Growing Life Sciences Technology CompanyUltima Genomics is a rapidly growing company that is developing ground-breaking genomics technologies. Our mission is to continuously drive the scale of genomic information to enable unprecedented advances in biology and improvements in human health. We have developed a foundational new approach to sequencing...

  • Field Service Engineer

    1 day ago

    Fremont, California, United States Kinectrics Full time

    Electrical Engineer- Transmission & Distribution Testing (Entry to Mid Career Level) Location: Fremont, California - USA As a Field Service Engineer, your primary responsibility will be to lead specialty field testing projects and campaigns for High Voltage & Medium Voltage assets in electricity generation plants, utility, and industrial substations....

  • Product Engineer I

    3 weeks ago

    Fremont, California, United States Ultima Genomics Full time

    Rapidly Growing Life Sciences Technology Company Ultima Genomics is a rapidly growing company that is developing ground-breaking genomics technologies. Our mission is to continuously drive the scale of genomic information to enable unprecedented advances in biology and improvements in human health. We have developed a foundational new approach to sequencing...

  • Field Service Engineer

    5 days ago

    Fremont, California, United States Lam Research Full time

    In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry. As a Laboratory Service Engineer at Lam, you're a pivotal force in maintaining and upgrading...

  • Field Service Engineer II

    3 weeks ago

    Fremont, California, United States Cytek Biosciences Full time

    SUMMARY: The Field Service Engineer II will be responsible for visiting customer sites to install, troubleshoot and maintain equipment.ESSENTIAL DUTIES AND RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform essential duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable individuals...

  • Technical Field Services

    3 days ago

    Fremont, California, United States Service Global Full time

    Technical Field Services:We are seeking a highly skilled Technical Field Services professional to join our team at Service Global. As a key member of our technical services group, you will be responsible for providing on-site support and maintenance services for desktop devices.Key Responsibilities:Provide on-site support and maintenance services for desktop...

  • Field Service Operations Lead

    4 days ago

    Fremont, California, United States Service Global Full time

    Role SummaryThe Field Service Operations Lead will oversee the management and growth of relationships with key customers, develop customized solutions that meet customer needs, and ensure seamless service delivery.Key Performance Indicators (KPIs):Customer satisfaction ratings.Service quality metrics.Upsell and cross-sell opportunities.Requirements:Strong...

  • Field Service Technician

    3 weeks ago

    Fremont, California, United States Sungrow Power Supply Co., Ltd. Full time

    About Sungrow Sungrow Power Supply Co., Ltd. ("Sungrow") is a global leading PV inverter and ESS provider with 515 GW of power electronic converters installed worldwide as of December 2023. Founded in 1997 by University Professor Cao Renxian, Sungrow leaders in the research and development of solar inverters with the largest dedicated R&D team in the...