Agency Service Representative

4 weeks ago

Raleigh, North Carolina, United States Builders Mutual Full time


At Builders Mutual, we believe in the power of a team to get the job done right.

Our team, does their best work each day, creating a one-stop resource for all commercial insurance solutions and construction safety resources, leading to powerful results. Our cultural elements of teamwork, inclusion, expertise, and community aren't just words on a page-it's integral to who we are, how we work, and what sets us apart. We live out our values every day, striving to serve better and achieve more.

The Opportunity

Leverage your industry expertise and join our expanding team in the Agency Service Representative I (ASR I's) role ASR I's will learn to effectively rate all lines and transaction types. ASR I's will provide customer service to internal/external clients while meeting established quality and productivity standards.

The success of our company is rooted in teamwork, the way we care about the people we work with and service. This hybrid role will work in our Raleigh office a minimum of two days with the flexibility of remote work three days a week.

Your WORK as an Agency Service Representative will make a difference by:
  • Determine timely and accurate premium charge for commercial lines business using automated and some manual methods.
  • Learn how to determine appropriate codes and classifications on commercial line policies
  • Learn how to interpret and apply the appropriate rating rules referring to Commercial Lines Manual (CLM) and rating worksheets as necessary
  • Provide customer service support to agents and underwriters, handling various inquiries and requests.
  • Order and screen miscellaneous reports needed in the rating and underwriting processes, such as ISO rates, Motor Vehicle Reports, loss history reports, credit checks, loss control, etc.
Skills to get the JOB done RIGHT:
  • High School Diploma with at least 1-3 years of relevant insurance industry experience especially in rating and/or commercial lines, or an equivalent combination of education and experience.
  • Customer Services Skills- Internal and External
  • Insurance Courses and Designations Preferred (e.g., CRIS)
  • Learns the fundamentals of insurance
  • Strong PC (MS Office, Outlook) skills; knowledge of policy processing systems and imaging systems preferred
WHY YOU'LL LOVE TO WORK HERE

Builders Mutual cares about you, and we offer comprehensive employee benefits built to support your success and wellbeing, including:
  • Market-driven compensation and bonus plan
  • 3 weeks of paid time off (and your birthday too)
  • 37.5-hour work week; end your Friday at 2:30 PM
  • Builders University for employees, dedicated to supporting the development and enhancing expertise
  • Earn swag and extra time off through peer recognition Builders Bucks program
LIFE at Builders Mutual
  • Collaboration You are part of a team working together to reach a common goal.
  • Empowerment You will feel trusted, valued, and given the resources to be successful.
  • Flexibility You will be part of a dynamic work environment designed to allow you to do your best work while also creating the best possible customer experience.
  • Impact You will positively influence our business, customers, and industry.
  • Sense of pride You will tell others how much you enjoy working at Builders Mutual.
Builders Mutual is an Equal Opportunity Employer.

  • Business Development Representative

    2 days ago

    Raleigh, North Carolina, United States Allcare Home Health Agency Full time

    Job Description Job Description Salary: Business Development RepresentativeHome Care Agency is looking for experience Business Development Representative - Raleigh, NCAt Allcare Home Health Agency, we are dedicated to providing compassionate, high-quality home care services to individuals in the comfort of their own homes. Our agency is growing, and we are...

  • Financial Services Representative Expert

    12 hours ago

    Raleigh, North Carolina, United States Rustman Agency Full time

    About the CompanyRustman Agency offers a unique opportunity for individuals to build a rewarding career in the financial services industry. As a Life Insurance Advisor Professional, you will have the chance to work in a flexible, remote environment with unlimited earning potential.BenefitsRemote & Flexible Schedule – Work from anywhere, full-time or...

  • Customer Service and Sales Representative

    1 day ago

    Raleigh, North Carolina, United States The Rustman Agency Full time

    Job DescriptionWe are seeking a Customer Service and Sales Representative to join our dynamic team in the Sales and Marketing industry. As a fresher you will have the opportunity to learn and grow in a fastpaced environment while providing exceptional customer service and driving sales. Key Responsibilities:Engage with customers to provide outstanding...

  • Customer Service Representative

    2 weeks ago

    Raleigh, North Carolina, United States Chad Richards - State Farm Agent Full time

    Benefits:Hourly Plus CommissionBonus based on performanceCompetitive salaryFlexible scheduleOpportunity for advancementPaid time offTraining & development401(k) matchingHealth insuranceROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Chad Richards - State Farm Agent, you will generate the kind of exceptional client...

  • Customer Service Representative

    3 weeks ago

    Raleigh, North Carolina, United States Vincent Boone - State Farm Agent Full time

    Benefits:Hourly Plus Commission401(k)Bonus based on performanceCompetitive salaryFlexible scheduleOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Vincent Boone - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce...

  • Licensed Insurance Sales Representative

    2 days ago

    Raleigh, North Carolina, United States Spurling Cook Sr. - State Farm Agency Full time

    Licensed Insurance Sales Representative Repost Job Date: 2/28/2025 6:04:24 PMLocation: RALEIGH, NC, 27613Salary: $33280.0 - $70000.0/yearExperience: 1 Year(s)Spurling J Cook sr. - State Farm Agency, located in Raleigh, NC, has an immediate opening for a full-time Licensed Insurance Sales Professional. Must have an active Property and Casualty and/or Life...

  • Customer Service Representative

    2 weeks ago

    Raleigh, North Carolina, United States Vincent Boone - State Farm Agent Full time

    Responsive recruiter Replies within 24 hours Benefits: Hourly Plus Commission 401(k) Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Vincent Boone - State Farm Agent, you will generate the...

  • Customer Service Representative

    4 days ago

    Raleigh, North Carolina, United States Chad Richards - State Farm Agent Full time

    Job Description Job Description Benefits:Hourly Plus CommissionBonus based on performanceCompetitive salaryFlexible scheduleOpportunity for advancementPaid time offTraining & development401(k) matchingHealth insuranceROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Chad Richards - State Farm Agent, you will generate...

  • Customer Service Representative

    1 week ago

    Raleigh, North Carolina, United States Chad Richards - State Farm Agent Full time

    Benefits:Hourly Plus Commission Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development 401(k) matching Health insurance ROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Chad Richards - State Farm Agent,...

  • Licensed Insurance Sales Representative

    1 week ago

    Raleigh, North Carolina, United States Spurling Cook Sr. - State Farm Agency Full time

    Licensed Insurance Sales RepresentativeRepost Job Date: 2/28/2025 6:04:24 PMLocation: RALEIGH, NC, 27613Salary: $33280.0 - $70000.0/yearExperience: 1 Year(s)Spurling J Cook sr. - State Farm Agency, located in Raleigh, NC, has an immediate opening for a full-time Licensed Insurance Sales Professional. Must have an active Property and Casualty and/or Life and...

  • Licensed Insurance Sales Representative

    4 weeks ago

    Raleigh, North Carolina, United States Spurling Cook Sr. - State Farm Agency Full time

    Licensed Insurance Sales RepresentativeRepost Job Date: 2/28/2025 6:04:24 PMLocation: RALEIGH, NC, 27613Salary: $33280.0 - $70000.0/yearExperience: 1 Year(s)Spurling J Cook sr. - State Farm Agency, located in Raleigh, NC, has an immediate opening for a full-time Licensed Insurance Sales Professional. Must have an active Property and Casualty and/or Life...

  • Customer Service Representative

    11 hours ago

    Raleigh, North Carolina, United States Ryan Villiger - State Farm Agent Full time

    About UsWe are a dynamic team of professionals dedicated to delivering top-notch insurance services to our customers. Our agency is built on the principles of trust, integrity, and expertise.

  • Customer Service Representative

    4 weeks ago

    Raleigh, North Carolina, United States Ritchie Bros. Auctioneers Full time

    The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities. Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative

    3 weeks ago

    Raleigh, North Carolina, United States Johnson Brothers Liquor Company Full time

    Looking for a rewarding career? Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the worlds top beverage brands and are committed to excellence, innova Customer Service Representative, Customer Service, Representative, Operations, Retail

  • Agency Owner

    4 weeks ago

    Raleigh, North Carolina, United States AAA-The Auto Club Group Full time

    AAA - The Auto Club Group, is seeking ambitious, business-minded, and visionary Entrepreneurial Agency Owners to join our team One of the Industry's BEST Compensation Packages Earning potential is unlimited through a 100% incentive-based compensation structure. Competitive new-business and renewal commission, complemented by bonus programs (see below)...

  • Customer Service Representative

    3 weeks ago

    Raleigh, North Carolina, United States Cushman & Wakefield, Inc. Full time

    The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues, or requesting facility services. Provides a variety of documentation duties as a result of these inquiries Customer Service Representative, Customer Service, Representative, Building Maintenance, Retail, Property...

  • Customer Service Representative

    4 weeks ago

    Raleigh, North Carolina, United States Cushman & Wakefield, Inc. Full time

    The primary responsibility of this position is to provide inbound customer service phone and email support to customers with questions, issues, or requesting facility services. Provides a variety of documentation duties as a result of these inquiries Customer Service Representative, Customer Service, Representative, Building Maintenance, Retail, Property...

  • Client Services Representative

    3 weeks ago

    Raleigh, North Carolina, United States North Carolina State University Full time

    This repost previous applicants need not re-apply. We are hiring for multiple positions in various disciplines of Client Services at the Vet School. Primary duties of the Client Services Representative include, but are not limited to: Ensuring excell Client Service, Representative, Customer Service, Commercial Driver, Retail, Education, Client

  • Client Services Representative

    4 weeks ago

    Raleigh, North Carolina, United States North Carolina State University Full time

    This repost previous applicants need not re-apply. We are hiring for multiple positions in various disciplines of Client Services at the Vet School. Primary duties of the Client Services Representative include, but are not limited to: Ensuring excell Client Service, Representative, Customer Service, Commercial Driver, Retail, Education, Client

  • Customer Service Representative

    4 weeks ago

    Raleigh, North Carolina, United States C&W Services Full time

    C&W Services - r263153 [Customer Service Representative] As a Customer Service Representative at C&W Services, you'll: Assist customers with inquiries, complaints, and requests; Provide exceptional customer service through phone, email, and in-person interactions; Resolve issues promptly and efficiently; Maintain accurate records of customer interactions and...