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Hybrid IT Application Support Analyst
3 months ago
We are looking for a Support Analyst to join our team In this role you will support the business systems to ensure that business systems and operational processes run smoothly so that users can conduct their business.
The Support Analyst will help to optimize user support of ERP and other technologies that support business operations. End user support relates to helping the business users understand how to use the application or system and working with vendors to help resolve issues.
Key Functions & Responsibilities:
- Design, document, analyze, test, and support business applications, programs, and integrations.
- pply system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications.
- Determine project requirements by analyzing requirements, preparing workflow charts and diagrams using knowledge of computer system capabilities, subject matter, and ERP systems logic.
- ssess problems and trouble-shoot to bring to resolution to issues.
- Work with vendors, business teams, and internal IT infrastructure/support teams to ensure complete end to end solutions.
- ssist with roadmaps for business solutions to identify projects, enhancements, or new solutions.
• Bachelor's degree in information technology and/or Business.
- 6-8 years IT project or support experience in successfully delivering complex technology solutions within a defined Software/Systems/Data/Infrastructure development lifecycle.
- Must have experience with ERP Solutions(s) and know how ERP is used to run business operations.
- Exposure to conducting Business or Systems Analysis.
- Industry experience working within fresh packing, farm, or growing market preferred.
- Experience working in a fast paced, cross-functional, and cross-team environment.
- Experience engaging with business stakeholders on resolving issues, identifying technical solutions to improve business process performance.
- Well-developed analytical skills: ability to assess situations and complex problems quickly.
- Experience and interest in supporting new business initiatives.
- Excellent communication skills - interpersonal, writing, virtual, group presentation, and creative problem-solving skills
- n unquenchable thirst for learning and knowledge about current technology and trends and stay on top of those topics regularly.
