Lead Analyst, Patient Financial Services

3 weeks ago

Charlotte, United States Providence Anesthesiology Associates Full time

Job Type

Full-time

Description

Job Title: Lead Analyst, Patient Financial Services

Job Type: Full-Time

Location: Hybrid, requiring 2 to 3 days in the office

SUMMARY: The Lead Analyst, Patient Financial Services is responsible for supervising the daily operations of the patient financial services team, ensuring efficient and effective management of collection activities, phone metrics, and providing excellent customer service. This role requires strong leadership skills, attention to detail, and the ability to motivate and guide team members to achieve departmental goals.

Essential Duties and Responsibilities

Duties include but are not limited to:

Supervisory Duties:

  • Oversee the daily operations of the patient financial services team, including insurance verification, workload distribution, and performance management.
  • Provide training, coaching, and support to team members to ensure high levels of competency and productivity.
  • Reporting- Analyze PowerBi reports to maintain familiarity with key departmental metrics.
  • Conduct regular performance evaluations with Manager and provide constructive feedback to team members.
  • Develop and implement policies and procedures to enhance the efficiency and effectiveness of both internal and external teams.
  • Handle all Paylocity functions, i.e. PTO approvals and timecard corrections
Collection Activities:
  • Monitor and manage the collection of outstanding patient balances, ensuring timely and accurate processing of payments.
  • Develop and implement strategies to improve collection rates and reduce outstanding debt. Continual evaluation of vendors.
  • Handle escalated patient inquiries and disputes, working to resolve issues in a timely and professional manner.
  • Ensure compliance with all relevant regulations and guidelines related to patient financial services and collections.
Phone Metrics:
  • Monitor phone metrics, including call volume, response times, and patient satisfaction, to ensure high levels of service delivery.
  • Analyze phone metrics data to identify trends and areas for improvement.
  • Implement changes to phone protocols and procedures based on metric analysis to enhance service quality.
  • Ensure team members are meeting or exceeding established phone metrics and performance standards.
Requirements

Minimum Qualifications

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: An associate degree is required; however, a combination of relevant work experience and education may be considered. A bachelor's degree preferred.

Experience: A minimum of 3-5 years of experience in patient financial services, medical billing, or collections is required, along with prior supervisory or team lead experience. Strong understanding of healthcare billing and collections software, processes, and regulations, particularly within call center settings, is essential.

License: Valid driver's license required.

Organizational Skills: Ability to analyze data and implement strategies for improvement. Strong problem-solving skills and attention to detail.

Computer Skills: Experience with medical billing and healthcare management software systems is preferred, along with proficiency in Microsoft Excel, Outlook, Word, and PowerPoint.

Language Skills: Demonstrated ability to exercise professional oral and written communication skills with all internal and external audiences.

Reasoning Ability: Proven ability to lead and motivate a team, driving efficiency and performance.

Physical Demands

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally be able to work in a standing position for long periods of time and up to the entire shift. Local travel required.

About Providence Anesthesiology Associates Headquartered in Charlotte, North Carolina, Providence Anesthesiology Associates (PAA) is an independent physician owned practice compromised of over 140 anesthesiologists. Founded in 1991, PAA provides anesthesia and perioperative care at numerous healthcare facilities throughout North and South Carolina, serving more than 232,000 patients annually.

Why work for PAA?

PAA continues to experience impressive growth and success. Our anesthesiologists are among the most elite in their field.

Our physicians are committed to providing the best culture and experience to their employees. Awarded one of the Top Workplaces in 2021 - 2023, PAA's core values include commitment, accountability, performance, integrity, transparency, adaptability, and leadership. We do what's right and don't compromise.

What's in it for you?
  • Strong workplace culture. We care about each other as people. We build relationships and connections beyond the time spent on the job. We offer a supportive, highly team-oriented work environment.
  • We provide competitive total rewards including salary, benefits - Day 1, retirement, profit sharing, life insurance, paid time off, holidays, education reimbursement, employee recognition for birthdays and anniversaries, fun team building events, and more.
  • We want you to succeed and our employer to employee relationship is proven to help you reach your goals and the goals of PAA.

What else should you know?

Providence Anesthesiology Associates is an equal opportunity employer and does not tolerate discrimination based on any protected status.

PAA participates in E-Verify. E-Verify is an internet-based system that compares the information you provide on the Form I-9 with information from the Social Security Administration and Department of Homeland Security records.

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