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Product Support Technician

2 months ago

Simsbury, United States Vontier Full time

Provide technical support to our customers in the Service Station industry through quick problem resolution as part of the Tech Support Team.

I. Key Responsibilities

  • Provide excellent customer service and ensure their satisfaction through quick problem resolution

  • Bring the customer’s voice alive within the marketing and engineering teams to drive innovation

  • Ensure product quality issues are identified and reported accurately

  • Work closely with other departments to enhance their expertise and responsiveness to customer needs.

  • Initiate continuous improvement projects.

  • Continuously develop product knowledge and customer skills.

II. Relationships

  • Position reports directly to Ted Ostrowski

  • Position is key member of the Veeder Root Tech Support team.

  • Position interacts with Engineering, Operations, Field Service, Sales and Marketing

III. Measures of Performance

  • Problem Escalations and Resolutions

  • Customer Responsiveness to incoming calls and emails.

  • Ability to learn and support new products

I. Background and Skill

  • Experience working in a customer facing role, or equivalent experience requiring active communication via phone/email in a problem-solving context

  • Experience in a technical role that requires exposure to troubleshooting or problem solving

  • Demonstrated technical aptitude

  • Computer skills with Microsoft Office required.

  • Able to work hybrid to Simsbury CT and scheduled hours.

WHO WE ARE

At Veeder-Root, our purpose is to support the global fueling infrastructure by delivering the best solutions in automatic tank gauging and fuel management systems driven by innovation and break-through thinking. We are committed to delivering measurable value to our customers and to continually expand that value through improvements to our solutions and processes.

We thrive on passion and innovation, and are looking for great people, with great ideas, who want to create the next big thing. We want individuals to push limits, look outside the box and think the unthinkable. To learn more about us visit: www.veeder.com.

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com

"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."