Communication & CRM Coordinator
3 weeks ago
Job no: 496706
Work type: Staff
Location: Big Rapids, MI 49307
Categories: Administrative, Staff
Position Title: Communication & CRM Coordinator
Location: Big Rapids (Main Campus)
Department:
61100 - Admissions
Advertised Salary: $47,000-$50,000 Salary commensurate with education, experiences and other requirements. Comprehensive benefit package (health care, vacation, etc.)
FLSA: Non-Exempt
Temporary/Continuing: Continuing
Part-Time/Full-Time: Full-Time
Union Group: N/A
Term of Position: 12 Month
At Will/Just Cause: Just Cause
Summary of Position: Under the supervision of the Manager of Enrollment Technical Services (or designee), the position will be responsible for configuration, maintenance, testing, and support of the CRM platform to successfully meet university enrollment goals. This also includes serving as the liaison with campus constituents, forming relationships and expanding the use of the current CRM.
Position Type: Staff
Required Education: Bachelor's degree in Information Technology, Information Systems, Business Management or related field.
Required Work Experience: Experience in data analytics, report writing and data hygiene.
Required Licenses and Certifications:
Physical Demands:
- Office Environment
- Sitting
- Pulling/Pushing
- Repetitive movement
Essential Duties/Responsibilities:
• Support the strategy of new student enrollment projections by routinely analyzing data to inform adjustments of recruitment strategies and integrated marketing plans.
• Assist in leading and organizing training sessions in the effective and creative uses of the CRM both inside and outside of Enrollment Services.
• Meet regularly with departmental communications liaisons and other campus partners to plan, collaborate and execute ES communication and CRM projects.
• Operationalize continual and annual cycle preparation including updates to all system rules, testing, and implementation of update to all processes handled within the CRM.
• Initiate, plan, and monitor projects for CRM process improvements and make high level decisions when necessary.
• Provide technical support for the areas of applications, event management, queries, reports, document management, communications, and data uploads.
• Demonstrates an understanding of diversity, equity, inclusion and belonging, especially in working
relationships with students, faculty, staff, and community members.
• Support, promote, and develop university student enrollment and retention initiatives.
• Work closely and effectively with outside vendors/consultants during implementation or troubleshooting potential issues with the CRM.
• Meticulously document, manage, and test projects involving transfer of secure information to and from third party via SFTP.
• Ensure integration of admissions data between systems (Marketing Cloud, Axiom, EAB, and Ellucian Banner - including Self-Service and BDMS.
• Analyze potential data issues to ensure accuracy going forward.
• Communicate with members of CRM team and outside departments about their needs to help support initiatives and successes.
• Perform any other duties assigned within the position classification area.
Marginal Duties/Responsibilities:
Skills and Abilities:
• Make level decisions regarding processes in said areas.
• Develop and maintain a positive working relationship with a varied and diverse group of constituents.
• Demonstrated commitment, experience and understanding for diversity, equity and inclusion.
• Utilize effective methods of oral and written communication skills.
Required Documents:
- Cover Letter
- Resume
- Unofficial Transcript 1
Special Instructions to Applicants: Unofficial Transcript 1 (REQUIRED): Applicants must attach a copy of unofficial transcript of Bachelor's degree in Information Technology, Information Systems, Business Management or related field.
Transcript must include: Institution name, applicant name, date degree attained, degree awarded. Finalist will be required to submit an official transcript.
Initial Application Review Date:
December 2, 2024
Open Until Position is Filled?: Yes
Posting Close Date:
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.
Click here to learn more about working at FSU and KCAD.
Advertised: 15 Nov 2024 Eastern Standard Time
Applications close:
-
Communication & CRM Coordinator
3 weeks ago
Big Rapids, Michigan, United States Ferris State University Full timeCommunication & CRM Coordinator Job no: 496706 Work type: Staff Location: Big Rapids, MI 49307 Categories: Administrative, Staff Position Title: Communication & CRM Coordinator Location: Big Rapids (Main Campus) Department: 61100 - Admissions Advertised Salary: $47,000-$50,000 Salary commensurate with education, experiences and other requirements....
-
Communication & CRM Coordinator
1 week ago
Big Rapids, Michigan, United States Ferris State University Full timePosition Title: Communication & CRM CoordinatorLocation: Big Rapids (Main Campus)Department:61100 - Admissions Advertised Salary: $47,000-$50,000 Salary commensurate with education, experiences and other requirements. Comprehensive benefit package (health care, vacation, etc.)FLSA: Non-ExemptTemporary/Continuing: ContinuingPart-Time/Full-Time: ...
-
Community Engagement Coordinator
5 days ago
Big Rapids, Michigan, United States Ferris State University Full timeAbout the Position: The Community Engagement Coordinator plays a crucial role in creating a positive and inclusive living environment within the residence halls. This position requires a team player who is passionate about building relationships and developing programs that promote community engagement. Key Responsibilities:- Participate in an on-call...
-
Global Healthcare CRM Strategist
6 days ago
Grand Rapids, Michigan, United States Slalom Consulting Full timeCompany Culture:At Slalom Consulting, we pride ourselves on fostering a collaborative and inclusive culture that values diversity, equity, and inclusion. Our team members come from diverse backgrounds and bring a wide range of perspectives and experiences to the table. We believe that this diversity is a key driver of innovation and creativity, and we strive...
-
Enrollment Strategy Coordinator
7 days ago
Big Rapids, Michigan, United States Ferris State University Full timeJob OverviewFerris State University is seeking a highly skilled Admissions Data Analyst to join our team. As a key member of our admissions team, you will be responsible for providing technical support for areas of applications, event management, queries, reports, document management, communications, and data uploads.You will analyze potential data issues to...
-
Life Sciences CRM Strategist
6 days ago
Grand Rapids, Michigan, United States Slalom Consulting Full timeAbout the Role">We're looking for a skilled Life Sciences CRM Architect to join our team. As a technical leader, you will be responsible for designing and implementing custom CRM solutions for our clients. With a strong background in life sciences technologies, you will be able to leverage your expertise to drive growth and innovation for our...
-
Life Sciences CRM Solutions Architect
6 days ago
Grand Rapids, Michigan, United States Slalom Consulting Full timeOverview:Salesforce is a leading provider of customer relationship management (CRM) solutions for the pharmaceutical and medical device industries. As a Life Sciences CRM Solutions Architect, you will play a key role in designing and implementing Salesforce CRM solutions that meet the unique needs of our clients.About Us:Slalom is a purpose-led, global...
-
Pharmaceutical and Medical Device CRM Expert
6 days ago
Grand Rapids, Michigan, United States Slalom Consulting Full timeJob Summary:We are seeking a skilled Pharmaceutical and Medical Device CRM Expert to join our team. In this role, you will work closely with our clients to design and implement Salesforce CRM solutions that meet their unique needs. You will serve as the technical leader for Life Sciences CRM projects onsite at our enterprise client locations, leading...
-
Admissions Data Analyst
7 days ago
Big Rapids, Michigan, United States Ferris State University Full timePosition SummaryFerris State University is seeking a skilled CRM Platform Specialist to support the configuration, maintenance, testing, and support of the CRM platform to successfully meet university enrollment goals. This includes serving as the liaison with campus constituents, forming relationships and expanding the use of the current CRM.You will also...
-
Admissions and Outreach Professional
6 days ago
Big Rapids, Michigan, United States Ferris State University Full timeJob ResponsibilitiesThe Recruitment and Admissions Administrator will be responsible for:Directing and expanding the College's existing recruitment efforts.Coordinating all admission processes.Developing and maintaining relationships with prospective students, applicants, and newly admitted students.Representing the College at recruitment events and health...
-
Grand Rapids, Michigan, United States ACRISURE Full timeAbout Acrisure Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and...
-
Enrollment Services Director
6 days ago
Big Rapids, Michigan, United States Ferris State University Full timeOur TeamWe are a dynamic team of professionals dedicated to providing exceptional service to our students, faculty, and staff. As a member of our team, you will have the opportunity to work collaboratively with others to achieve our enrollment goals.The Recruitment and Admissions Administrator will be responsible for:Developing and executing a comprehensive...
-
Life Sciences CRM Architect
6 days ago
Grand Rapids, Michigan, United States Slalom Consulting Full timeWho You'll Work WithIn our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing...
-
Higher Education Recruitment Specialist
6 days ago
Big Rapids, Michigan, United States Ferris State University Full timeJob DescriptionThe Recruitment and Admissions Administrator will direct and expand the College's existing recruitment efforts and coordinate all admission processes. This full-time, 3-year temporary position will report to the Assistant Dean of Student Success.The administrator will work closely with the Assistant Dean and the College's Admissions Committee...
-
Senior Developer for CRM Systems
1 day ago
Grand Rapids, Michigan, United States Your IT & Corporate Recruiter Full timeAbout Our Ideal Candidate:We are looking for an experienced Dynamics Developer who can leverage their technical expertise to drive business success. The ideal candidate will possess strong software engineering skills, extensive experience with enterprise CRM systems, and excellent communication skills.Key Skills and Qualifications:Proficiency in C#,...
-
Communications Coordinator
4 hours ago
Grand Rapids, Michigan, United States Captura Hall Full timeJob Description Job Description Company DescriptionAbout Us Captura Hall is a dynamic event planning and management company, specializing in creating unforgettable experiences for clients. We pride ourselves on delivering top-quality services in a variety of event sectors, including corporate events, weddings, and large-scale public gatherings. We are...
-
Student Success Initiative Coordinator
10 hours ago
Big Rapids, Michigan, United States Ferris State University Full timeAbout the PositionThe Ferris State University is seeking a highly motivated and organized individual to support the successful implementation and management of the 4S Program. As an Assistant Program Coordinator, you will play a critical role in promoting student retention and success through collaborative partnerships and engaging programming.Key...
-
Assistant 4S Program Coordinator
3 days ago
Big Rapids, Michigan, United States Ferris State University Part timeSummary of Position: The Assistant Program Coordinator supports the Program Coordinator in the successful implementation and management of Ferris's Select Student Support Services (4-S) Program which is part of the larger King-Chávez-Parks (KCP) initiative created by the Michigan State Legislature in 1987. The Assistant Program Coordinator reports...
-
Assistant 4S Program Coordinator
3 weeks ago
Big Rapids, Michigan, United States Ferris State University Full timeAssistant 4S Program Coordinator Job no: 495668 Work type: Staff Location: Big Rapids, MI 49307 Categories: Staff, Part-Time Position Title: Assistant 4S Program Coordinator Location: Big Rapids (Main Campus) Department: 43000 - RSS Deans Office Advertised Salary: $17 per hour FLSA: Non-Exempt Temporary/Continuing: Temporary Part-Time/Full-Time: Part-Time...
-
Laboratory Operations Coordinator
2 days ago
Big Rapids, Michigan, United States Corewell Health Full timeJob DescriptionWe are looking for a Laboratory Operations Coordinator to join our team at Corewell Health. In this role, you will be responsible for establishing service priorities, work routines, and workflow patterns to ensure prompt and efficient delivery of services. You will also communicate and collaborate with support staff, management, and healthcare...