Shuttle Driver

2 weeks ago

Santa Barbara, United States El Encanto, A Belmond Hotel Full time

El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today's luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

As a Shuttle Driver at, El Encanto, A Belmond Hotel, you ensure the safe and efficient operation of company 7 passenger vehicle(s). Follow established guidelines including designated drop off and pickup locations as well as established schedules. Be aware of guests and abide by traffic rules of the road to ensure a seamless experience for team members and guests. Provide a shuttle experience reflective of our core values and five-star standards, the smooth operations, functionality, and grandeur of your destination's facilities. In this role, you're a proud custodian of the infrastructure and ensures the safety and well-being of our team members, guests and visitors. If you're looking to develop your skills and be part of the future of luxury, this is your moment.

Requirements:

Responsible for the efficient and safe operation of the company vehicle(s).

Ensures the safe and timely transportation of staff members to designated pick up and drop off areas.

Fills gas tank daily or as needed.

Adheres to transportation pick-up and drop-off schedule.

Maintains the cleanliness of company vehicles, disposing of any trash/dust left on vehicle by passengers.

Completes daily checklist and log.

Monitor and immediately report any issues pertaining to the operation, maintenance or breakdown of the vehicle to supervisor.

Ensures passenger capacity does not exceed vehicle limitations.

Observe safety and security procedures; reporting potentially unsafe conditions; use equipment and materials properly.

Remain professional and courteous with demanding or difficult guests or situations, in order, to turn them to the positive.

Focus on the guest needs remaining calm and courteous.

Think clearly, quickly and make concise decisions.

Prioritize, organize and follow up.

Work well under pressure on any arrivals and/or departures within any given period of time.

Focus attention on details.

Ensure security and confidentiality of guest and hotel information.

Ensure security of guest room access.

Remain stationary at assigned post for extended periods of time, standing or sitting.

Work cohesively with other departments and co-workers as part of a team.

The management of all reservation calls and inquiries directed to the hotel in a courteous and efficient manner.

Ensures security and confidentiality of guest and hotel information.

Ensures that all special guest needs and expectations are met and exceeded.

Maintains excellent grooming and dress codes for all staff workers.

Aware and practices safety and emergency procedures of the hotel.

Use utilities and resources in a responsible manner to control wastage.

Communicate relevant information to the department, your line manager and across departments, as appropriate.

Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.

Attend learning and development courses and complete eLearning modules, as required.

Demonstrate and be a role model of Belmond's core values of Care, Confidence, Curiosity and Community.

Coordinate with the Director of HSSE regular maintenance of all company vehicles.

Maintain the cleanliness of the employee shuttle ensuring that employees ride in a clean vehicle.

Maintain the parking lots organization and cleanliness.

Check employee vehicles have Belmond parking stickers. Reporting to security all that don't comply to Security.

Ensure employees are parking within designating parking. Reporting to security all that don't comply to Security.

Additional duties for shuttle drivers

Central Service:

Ensure that the common areas in central services are clean.

Use appropriate disinfectant on common touch points to help stop the spread of viruses.

Stock hand sanitizer

Ensure that all of the Water bottle refills

Restock refrigerator.

Security Base:

Cover phones when security officer on patrol.

Clean and sanitize equipment (Radios / Keys / Thermometers)

Misc:

Verify all team members vehicle have hotel registration stickers.

Neighborhood patrol for employees who park in the neighborhood.

Miscellaneous tasks as requested

Compensation is $20 per hour.

Benefits:

At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.

The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.

The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today

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