Sales Support Specialist

4 weeks ago

Coppell, United States The Columbia Safety & Supply Family of Companies Full time
Sales Support Specialist

Department: Sales

Employment Type: Full Time

Location: Coppell, Texas

Description

THE COLUMBIA SAFETY FAMILY OF COMPANIES IS HIRING SALES SUPPORT SPECIALISTS

The Columbia Safety team serves clients in the central Missouri area who are looking for fall protection, climbing gear, rescue equipment, tools, footwear, apparel, and personal protective gear for working in trade industries such as construction, tower, fire fighting, arborist, utility, municipality, and more.

As a Sales Support Specialist, you will work closely with our clients and sales support team, growing corporate accounts and leaning into the needs of our businesses. Daily you will be providing a seamless client experience while leveraging our platform for efficiency and the speed of business.

Our teammates are highly trained, vital points of contact for our clientele. This is not a typical sales support role, when you join our team, you receive ongoing and in-depth training in order to be a high-impact resource for our clients. Our employees are Gear Experts and you will skillfully be able to represent Gearcor and the entire Columbia Safety family of companies to our customers. Within our tight-knit group, you will rapidly acquire a complete understanding of our product lines.

Key Responsibilities

  • Answer inbound phone calls and assist with customer requests
  • Review and process orders that arrive via our web platforms
  • Creatively troubleshoot and resolve issues, building strategy for resolution before problems arise
  • Monitor open orders for past-due materials
  • Establish and maintain consistent communication methods and cadence with clients
  • Work collaboratively with cross-functional teams to create an excellent client experience
  • Provide honest, consistent, and actionable feedback to Senior Account Manager(s)
  • Other duties as needed to create an exceptional experience for our stakeholders
Skills Knowledge and Expertise
  • Broad knowledge and experience with technology and software platforms
  • Excellent interpersonal skills
  • Excellent phone communication
  • Excellent organizational skills and capacity to develop strategy
  • Excellent written and oral communication skills


Why it's great to build your career with us

Our entire family of companies is a global team leveraging diverse talents and backgrounds to create an inclusive and successful work community. We are making things happen every day and if you want to build a career where you provide critical work as part of a growth-minded and motivated team, the Columbia Safety group is the right team for you

Applications are being taken exclusively online for this role, we look forward to learning how your talents will support the growth and vision of our organization

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The Columbia Safety family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.

#ZR

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