Attendant Room Holiday Inn

4 weeks ago

Cleveland, United States IHG Full time

Role Purpose

As a Room Attendant – you’ll make sure our rooms and suites are always ‘fresh and welcoming’ for our guests after a busy day at work – creating a haven for them to escape and relax in - or get a bit of last minute work done.

Key Accountabilities

  • You’ll make sure our rooms are always at their best - we have standards - but it’s down to you to make that room special and memorable for guests.

  • Help guests - you’ll be happy to help if someone needs a toothbrush or directions for example.

  • Keep your supervisor updated on room service progress and alert them to any repairs needed

  • Safety aware – follow our established safety procedures at all times - and wear protective equipment when needed.

  • Be organised - keep on top of supplies and amenities and always try to minimise waste.

  • Reunite items with owners – and log any lost and found property.

  • Look smart – wear your uniform with pride.

  • Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.

  • Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.

  • Report, turn in, and/or log all lost and found items according to established procedures.

  • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

  • May regularly assist with deep cleaning projects.

  • May have turndown duties.

  • May assist with other duties as assigned.

Key Skills & Experiences

  • It’s a physical role and you’ll be on your feet most of the day, so fitness is important.

  • Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects.

  • You’ll might need to bend and kneel to complete some activities.

  • Literacy skills - reading, writing and basic maths skills.

  • Flexible attitude to shifts – you may need to work nights, weekends and/or holidays.

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

  • The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

  • No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

  • If you require reasonable accommodation during the application process, please click here .

  • IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

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