Operations Manager

4 days ago

Fort Lauderdale, Florida, United States Crisp Recruit Full time

Are you a dynamic leader with a passion for optimizing law firm operations, ensuring seamless processes, and fostering a collaborative work environment?

Do you possess the strategic insight to enhance operational efficiency, integrating legal expertise with innovative management practices?

Is your approach to operations management characterized by proactive problem-solving, meticulous attention to detail, and a commitment to continuous improvement?

Final question: When faced with a challenge, do you get excited or run away?

** IMPORTANT: TO APPLY **

If you have any questions, please email recruit@crisp.co only.

  • Please do not reach out through our website's contact information (telephone, email, or web chat) or via direct messaging on any social media platform.
To Apply: Submit your application by clicking the "Apply" button and applying on the Crisp Recruit page that opens.

**RECRUITERS DO NOT CONTACT**

At Maimone Legal PLLC, a family-owned law firm based in Fort Lauderdale, Florida, we specialize in immigration, business law, and estate planning. Founded by the mother-daughter team of attorney Filomena Maimone and Senior Business Manager Rocki Maimone, we combine professional expertise with personal experience to provide strategic legal solutions tailored to our clients' needs. Our commitment extends beyond legal representation; we offer comprehensive support, including connections to financing, real estate services, and other professional resources to help clients establish their new lives in the United States. Our ethos is rooted in treating clients like family, ensuring personalized attention, integrity, and transparency in all our dealings.

As Maimone Legal continues to expand and refine its operations to better serve a growing client base, the need for a dedicated Operations Manager has never been greater. This role is instrumental in ensuring the firm's efficiency, overseeing daily operations, implementing strategic initiatives, and driving process improvements that enhance productivity and client satisfaction. More than just an operational leader, you will be a catalyst for innovation, empowering our team to focus on delivering outstanding legal services while maintaining the firm's reputation for integrity and personalized service.

What you'll do:
  • Operational Leadership: Oversee the firm's day-to-day operations, ensuring alignment with strategic goals and optimal efficiency. This includes streamlining workflows, addressing operational challenges, and implementing systems that drive productivity and support the firm's long-term success.
  • Process Development: Create, implement, and refine Standard Operating Procedures (SOPs) to establish consistency and efficiency across firm-wide operations. Drive continuous process improvement by identifying inefficiencies, developing solutions, and ensuring best practices are upheld.
  • Performance Tracking: Develop and monitor key metrics to evaluate operational effectiveness, using data-driven insights to identify areas for improvement and ensure the firm meets its strategic objectives.
  • Team Leadership: Hold team members accountable for their responsibilities by setting clear expectations, tracking performance, and ensuring deadlines are met. Foster a culture of accountability and efficiency while providing support and guidance to administrative staff, including receptionists, administrative assistants, and paralegals.
  • Vendor Management: Manage contracts, monitor vendor performance, and coordinate services across offices to ensure seamless operations and maximum value. Negotiate with third-party vendors to secure cost-effective and high-quality services that align with the firm's needs.
  • Human Resources: Lead hiring, onboarding, and employee development processes to build a strong and capable team. Oversee attendance monitoring and benefits administration, including health insurance and PTO management, ensuring employees receive comprehensive support and resources.
  • Strategic Growth: Collaborate with leadership to identify growth opportunities, scale operations, and break through growth ceilings. Support long-term planning and execution to drive sustainable success and expand the firm's impact.
What we're looking for:
  • Experience: A minimum of 5 years in operations management, preferably within a legal or professional services environment.
  • Leadership Skills: Proven ability to lead and motivate teams, with a focus on accountability and achieving operational excellence.
  • Self-Starter Mentality: A highly self-motivated individual who takes initiative, identifies operational needs, and independently drives improvements without requiring constant direction. Must be proactive in assessing challenges, implementing solutions, and ensuring the firm's operations run smoothly.
  • Process & Performance Management: Demonstrated experience in developing and implementing processes, procedures, and policies, as well as establishing and monitoring KPIs to drive operational efficiency and accountability.
  • Accountability & Conflict Resolution: Must be confident and direct in holding team members accountable, addressing performance issues, and navigating difficult conversations. This role requires someone who can handle confrontation professionally, set clear expectations, and ensure tasks are completed without hesitation or avoidance.
  • Problem-Solving & Independence: Must have strong problem-solving skills and the ability to handle operational challenges with confidence. This role requires someone who can assess issues, implement solutions independently, and take initiative in decision-making to ensure smooth operations.
  • Technological Acumen: Familiarity with legal practice management software (e.g., MyCase, Docketwise) and other relevant technology platforms.
  • Cultural Fit: Alignment with the firm's values of integrity, personalized service, and treating clients and staff like family.
Why you should work here:
  • Family-Oriented Culture: Join a close-knit team that values collaboration, support, and treating each member with respect and care.
  • Professional Growth: Be part of a firm committed to continuous improvement, offering opportunities for professional development and career advancement.
  • Community Impact: Contribute to a firm that is dedicated to making a positive difference in the lives of individuals and families, advocating for social justice and inclusivity.
Additional perks:
  • Paid Time Off (PTO): Enjoy a generous PTO policy that supports work-life balance and allows you to recharge and take time for what matters most.
  • Health Care Contribution: Receive a monthly stipend to support your health insurance needs, ensuring you have access to quality healthcare.
  • Modern Workspace: Enjoy a beautifully designed office with premium amenities, including an on-site café and complimentary gym access, creating a comfortable and inspiring work environment.
At Maimone Legal PLLC, your role as Operations Manager is integral to our mission of providing exceptional legal services with a personal touch. You will have the opportunity to shape the operational landscape of our firm, ensuring that our processes not only support our business objectives but also reflect our commitment to treating clients and staff like family. Your contributions will be valued and recognized as we work together to create a supportive, efficient, and client-focused environment.

We invite you to bring your expertise, passion, and dedication to our team, where you can make a tangible impact on the lives of our clients and the success of our firm. Join us in our pursuit of excellence, innovation, and compassionate service.

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