Dispatcher
1 month ago
Aftermath is looking for talented people to join our team Come join SMB where we promote from within.
Dispatcher
As a Dispatcher, you will be responsible for answering inbound calls and dispatching appropriate services to the scene. You will need to assess situations quickly and accurately and provide assistance to callers in distress. This role requires excellent communication skills, excellent customer service skills, and multitasking abilities.
What you'll do:
- Receive inbound calls, gather essential information from callers, and assess the nature and severity of the situation.
- Schedule appointments with callers and determine the nearest crew.
- Arrange appointments with callers and determine the closest available crew. Provide caller’s contact information to the responding crew and a brief description of the service needed.
- Utilize computer-aided dispatch system and company database during and after each inbound call.
- Adhere to established protocols, guidelines, and standard operating procedures to ensure consistency and compliance with regulatory requirements.
- Demonstrate empathy and compassion while gathering essential information to assist responders.
- Ability to complete admin tasks such as filing claims, auditing, and closing files during low call-volume.
- Ability to work independently as well as part of a team, who enjoys collaborating and partnering together.
- Must possess a positive attitude with the ability to build good relationships across the organization and with external partners.
- Sense of urgency, with the ability to meet goals and deadlines.
- Strong written and verbal communication skills.
- Strong organizational and prioritization skills with the ability to multitask and manage incoming calls.
- Ability to work in a fast-paced environment in which requirements and priorities change.
- Must be results oriented, a self-starter, and have strong initiative.
- Values diversity and inclusion.
- Remain calm and composed under pressure, managing high-stress situations with professionalism, empathy, and a focus on resolving emergencies effectively.
- Excellent customer service skills.
- Experience operating Microsoft Suite for data entry and retrieval.
- Ability to work rotating shifts, including evenings, weekends, and holidays.
Work Location:
We have onsite and remote opportunities based out of our Aftermath Headquarters in Aurora, IL.
Aftermath®
With over 60 regional offices and over 100 mobile units located across the country, Aftermath Services is the nation’s largest biohazard remediation and trauma cleanup company. For over 25 years, Aftermath has provided professional and compassionate services to more than 35,000 families, communities and businesses after traumatic events. More than 250 experienced crime scene cleanup professionals are dedicated to lifting the burden of cleanup from those who are grieving after tragedies like suicides, homicides, unattended deaths, infectious disease outbreaks, accidents or other biohazard situations by providing emergency rapid response 24/7/365. Visit www.aftermath.com to learn more.
About ServiceMaster Brands
ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600+ locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.5B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, Aftermath Services®, Indoor Science.
While each brand maintains a distinct identity, we share a commitment to our mission to Making Everyday Heroes More Heroic™. From our franchisee experience to career development to our community outreach efforts, our values – We Serve, We Care, We Deliver, We Do - guide us.
Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.
ServiceMaster Brands is headquartered in Atlanta, Georgia.
Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $62 billion in annual system revenues from 66,000 locations in 50 states and 89 countries. Please visit www.roarkcapital.com to learn more.
It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
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