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Level 2 Networking Technician

1 month ago

Santa Clara, United States CompuCom Full time

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the e X cell team.

Our client is currently seeking a Level 2 Networking Technician to join their team onsite in Santa Clara, CA. This Technician will be responsible for providing first level Smart Hands support to second level and third level support teams.

Duties and Responsibilities:

  • Maintaining network environment as part of onsite team in support of physical touch (Smart Hands) for incidents and / requests

  • Providing incident support by working with remote level 2 / 3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware components

  • Providing service request support and working with remote network support teams to install hardware or patch cables to enable new services for customer

  • Participating in hardware rack and stack installation of both Network and Server equipment, cable management, and installation of required Fiber and Copper Patch leads

  • Providing console access to Remote Team for configuration if required and testing connectivity after installation and configuration

  • Receiving of Hardware shipments for data center equipment landings

  • Validating purchase order accuracy of hardware / material received

  • Unboxing, discard, and recycling of materials

  • Moving equipment from dock to staging areas or racks

  • Performing work request tasks from ServiceNow

  • Performing installation or retrofitting of server racks - rail and shelving installation

  • Performing power and network cable installation and cable management

  • Scanning and labeling of installed devices (network or server)

  • Designating parts identified for spare part stock inventory

  • Proper e-waste handling and disposal

  • Equipment shipping and receiving as needed

  • Providing escort service for vendors / techs

  • Working in datacenters, networking rooms

Skills and Qualifications:

  • Higher education or degree preferred (but not required) or foreign equivalent required from an accredited institution. Will also consider 1 to 3+ years of progressive experience in the specialty in lieu of every year of education

  • Minimum 2+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices

  • Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles)

  • Must be able to perform work while on a ladder (use of ladders is required for top of rack installations)

  • Must be able to work independently as well as in teams of 3-4 and be flexible

  • Must be able to lift 35 lbs. solo

  • Must be willing to travel between buildings using personal car / foot

  • May be required to walk / sit / stand / crawl / kneel for extended periods

  • Must have excellent customer service skills and written / verbal communication skills

  • Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10

  • Ability to communicate by telephone, email, or face to face

  • Structured Network Cabling experience

  • Copper: Cat5, Cat5e, Cat6, Connector Types RJ45

  • Fiber: Multimode, Single Mode, Connector Types – ST, SC, LC

  • WIFI hardware experience

  • Wireless LAN Controllers

  • Wireless Access Points

  • Networking experience

  • IP Addressing, Layer 2 VLAN etc

  • Experienced in Ethernet Switching hardware

  • Chassis, Supervisor, Line Cards, Power Supplies etc

  • Transceiver Types – SX, LX, SR, LR etc

  • Cable Troubleshooting Knowledge / Experience

  • Fluke Testers: Copper - Wire Map, Link Test etc, Fiber – OTDR Testing

  • Fluke Aircheck: Wireless Testing

$22.60 - $24.25 per hour

We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell ™ Supports Equal Employment Opportunity** e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.