Management & Support consultant - Remote
2 weeks ago
Location: Remote
Duration: 6+ months CTH
Job description:
• Manage and support Pharmaceutical Zoom service end to end
• Evaluate new features and deploy
• Troubleshoot VIP end user issues and assist in getting them resolved
• Escalate issues with vendor and get resolution
• Use Power Apps, Power Automate, PowerShell and Zoom APIs to enhance functionality and end user experience
• Analyze Zoom tickets to identify common themes and improvement opportunities and implement the changes to reduce the tickets
• Proactively monitor VIP calls to identify any issues and identify the root cause and solution to improve
• Create and maintain design documents, user guides, test scripts and other service-related documentation
Skills Set:
Required:
• Proficiency in PowerShell, PowerApps and Power Automate
• Proven analytical, evaluative, and problem-solving abilities are required.
• Proactive, independent, self-driven and works with minimal guidance
• Excellent written and oral communication skills are required.
Desired:
• Experience or Familiarity with Virtual Meeting services like Teams, Zoom and WebEx
• Experience or knowledge on APIs ( Zoom/graph or other)
• Experience in creating and using databases and reports
• Understanding of the network and bandwidth needs for a video service to work effectively
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