Permanent Supportive Housing Case Manager

3 days ago

Iowa City, United States Shelter House Iowa Full time
You are great with people, committed to harm reduction, and you all-caps CARE. Shelter House's Permanent Supportive Housing (PSH) facilities work with tenants in a trauma-informed environment. They help folks access supportive services, coordinate transportation to off-site appointments, and generally manage the ins and outs of our PSH buildings.

Key Responsibilities:

1. Key Responsibility 1 (30% of time): Provide case management services to formally homeless clients so that clients maintain housing, client's health, safety, and welfare needs are met.

So That:
  • Utilize motivational interviewing, trauma-informed care, and harm reduction models to provide direct services and service coordination to clients.
  • You operate from a Housing First approach.
  • You assess client needs, provide appropriate referrals, connect to area resources, and provide the appropriate level of support to each client.
  • Provide direct care including, but not limited to, independent living skills, employment assistance, budgeting, on-time rental payments and transportation for clients.
  • You complete regular check-ins with clients.
  • Coordinate and monitor designated client services including, but not limited to, meetings, appointments, medical follow-up, and hearings.
  • Develop and maintain knowledge of resources, services, and opportunities available to clients.
  • You deliver high quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations.
  • You assist clients with rehousing utilizing Iowa City Housing Authority qualifications while avoiding gaps in permanent housing.
2. Key Responsibility 2 (20% of time): Build rapport and maintain positive professional relationships with clients, landlords, service providers, and other community partners.

So That:
  • A trauma-informed workplace is achieved and maintained demonstrating a balance of kindness, competence, and care toward self, others with whom we work, and those for whom we provide care.
  • You deliver high-quality crisis intervention and seek appropriate support to assist in difficult or emergency client situations.
  • You respond to client concerns in a timely manner.
  • You maintain a high-level of professionalism at all times.
  • You demonstrate a high-level of advocacy for clients within community settings both private and public.
  • You respond to participant and landlord concerns in a timely manner.
  • You build positive relationships with community partners to ensure a high-level of collaboration to best serve populations served.
3. Key Responsibility 3 (30% of time): Accurately record and maintain documentation, files, and data collection as required by local, state, and federal grants.

So That:
  • Complete HMIS training within 30 days of hire.
  • Confidentiality in client information is always maintained.
  • Intake and exit procedures are thoroughly conducted in a timely manner, including any relevant program record-keeping programs, Service Point HMIS documentation, Housing Choice Voucher documentation, and other agency-required paperwork.
  • Appropriate program forms pertinent to client information and confidentiality are organized, as complete as possible, and secure.
  • Forms and documents are updated, organized, and complete in a timely manner.
4. Key Responsibility 4 (10% of time): Work within a team of Case Managers and Coordinators to ensure continuity of care, this includes attending team meetings, agency-wide meetings/trainings, and frequent communication with the Iowa City Housing Authority.

So That:
  • You are actively engaged with department matters, support other staff when crises arise.
  • You attend and are actively engaged in required agency meetings, such as all-staff and department meetings, and attend and are actively engaged in required trainings.
  • You work collaboratively with the Iowa City Housing Authority to ensure Housing Choice Voucher/Project Based Voucher requirements are fulfilled.
  • You complete other duties as assigned by the Permanent Supportive Housing Program Manager.
Reports to: Permanent Supportive Housing Program Manager

Full job description available, please email HR-Staff@shelterhouseiowa.org for details.

Requirements

Qualifications:
  • Knowledge, skills, and abilities consistent with a Bachelor's degree in a Human Service related field, or a minimum of one years related experience.
  • Demonstrated knowledge and experience with area services, community partners, and resources.
  • Commitment to operating within a trauma-informed workplace that demonstrates a balance of kindness, competence, and care toward self, colleagues, and populations served.
  • Minimum of one-year direct service experience.
  • Proficiency in Windows-based computer environment and Microsoft Office Suite.
  • Good written, verbal, and interpersonal communication skills.
  • Possess a valid driver's license and reliable transportation to get to and from work shifts.


Interviews with qualified candidates will be conducted on a rolling-basis until the position is filled. Shelter House is an Equal Opportunity Employer and a United Way Agency.

Salary Description

$23.00 per hour

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