MIS Technician

Reports to: Administrator of Information and Technology

Terms of Employment: 12 months

Supervises: None

Salary: Per Union contract

Performance Responsibilities

Qualified applicants should forward cover letter, resume, as well as three current letters of recommendation

Essential Functions of the Job:

Ensure operation of all computers, tablets, and multimedia equipment: troubleshoot malfunctions, perform in-house repairs, and contact vendors for warranty replacements.

Respond to help desk support requests from assigned schools, prioritizing work.

Provide end-user support in person, by remote connection, by e-mail and telephone.

Establish and maintain cooperative working relationships with those contacted during the course of work.

Install new and repaired equipment.

Perform hardware and software upgrades to devices as needed

Maintain public address systems in auditoriums and cafeterias.

Set-up and operate portable public address systems for district and school wide events (e.g. convocation, PDRT)

Document new inventory as well as repair/upgrade maintenance.

Research online resources, technical manuals/guides to respond to questions and solve problems for computers and devices.

Follow established district standards and procedures pertaining to hardware and software.

Flexible and available to work off hours

Perform other duties as assigned.

Additional Stipend Opportunities of the Job:

Facilitate telephone connectivity for building-based, large scale webinars - beyond the school day.

Set-up and operate portable public address systems for high school graduation ceremony, high school senior dinner and large-scale professional development days, etc.

Set-up and/or operate portable public address systems for building rentals.

Job Requirements/Qualifications:

Excellent interpersonal skills and communication skills

Commitment to teamwork

Self-starting, proactive, and goal-oriented team player who strives for excellence

Excellent organizational skills

Strong work ethic

Knowledge of computer and audio and video systems

Experience with ChromeOS, OS X and Windows operating systems

Attention to detail and willingness to take ownership of work

Learn new systems and software and adapt to changes in technology.

Education and Other Requirements:

Two-year degree preferred or technical school

CORI compliant.

Certification/Licensure:

Microsoft Certification: Microsoft Certified Technology Specialist (MCTS), preferred.

Apple's OS X Certifications for IT professionals, preferred.

Physical Requirements:

Must be able to lift and move network equipment, servers, computers, peripherals and furniture.

May be required to climb ladder, squat, kneel or maneuver in small spaces.

Experience:

3-5 years' relevant experience, preferred.

Managing/troubleshooting both Windows and Apple hardware (Mac OSX and iOS), preferred.

Non-Discrimination Notice: Waltham Public Schools does not discriminate on the basis of race, color, religion, disability, national origin, gender, gender identity or sexual orientation.

Waltham Public Schools has partnered with the Massachusetts Partnership for Diversity in Education (MPDE) in our effort to welcome diverse candidates to our school system. We value and prioritize the hiring of educators who bring a wealth of perspectives and experiences to our schools, and who reflect the diversity of the students we serve.

MPDE is a collaborative of public school districts with a 40-year uninterrupted history committed to supporting the interest of its members to increase the numbers of teachers of color for their schools by providing recruitment support and related services.

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