ROOM ATTENDANT-Hyatt House

2 weeks ago

Rochester, United States In-Group Hospitality Full time

At PEG Hospitality Group it's our associates that make us successful, and we believe in taking good care of them. Both full and part-time associates are eligible to enroll in our benefit plan offerings after you have completed 30 days with us. Additionally, you'll be eligible to receive paid time off and holiday pay. We also offer generous parental leave benefits, a 401k savings plan, hotel stay discounts. If you need your pay a little earlier, we have you covered with our partner, PayActive. Treating one another with respect, inspiring each other to be our best, and being diligent in the work we do, are our core values. If these are important to you and you want to find a place where your hard work and commitment are appreciated and rewarded, join us

JOB SUMMARY: Room Attendant are responsible for maintaining the cleanliness of guest rooms, working areas; may include guest common areas to include lobby, restrooms, hallways, and stairways as needed. Ensuring rooms are cleaned according to hotel standards for stayovers and check-out rooms. He/She should maintain complete knowledge of and comply with all housekeeping departmental policies/service and the hotel's procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of cleaning equipment

RESPONSIBILITIES:

  • Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
  • Always maintain positive guest relations.
  • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
  • Resolve guest requests, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Vacuums the carpet.
  • Deliver and retrieve items on loan to guests e.g., iron and ironing boards
  • Ensure security of guest rooms and privacy of guests.
  • Perform rotation cleaning duties (e.g., wash windows, deep cleaning etc.) as required
  • Cleans guest bathroom/bedroom/floor corridor.
  • Empty trash containers and ashtrays.
  • Remove all dirty terry and replace with the clean par to the designated layout.
  • Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
  • Replace facial, toilet tissue and bathroom amenities in correct amount and location.
  • Replenish amenities according to the operational standards e.g., toiletries, water, coffee/tea & condiments
  • Inspect condition of bathrobes and replace soiled/damaged ones, if appropriate.
  • Remove dirty bed linen and make up bed with clean linen.
  • Replace laundry bags and slips.
  • Clean closets and door tracks, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow, and luggage rack.
  • Dust and polish all furniture.
  • Realign furniture to the floor plan.
  • Responsible for the cleanliness and maintenance of work area.
  • Attends to guest calls, guest requests /guest complaints in the area assigned.
  • Responsible for following brand standard cleaning procedures.
  • Responsible for achieving and exceeding the guest satisfaction score.
  • Update status of rooms cleaned on assignment sheet.
  • Return and restock cart at end of shift.
  • Other duties as necessary and assigned by management.
REQUIREMENTS:
  • Ability to stand, walk, kneel, bend, stoop and carry for prolonged periods of time as customary in a housekeeping role.
  • Must be able to push up to 75 lbs., lift and carry up to 25 lbs.
QUALIFICATIONS:
  • Previous hotel experience highly desirable.

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