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Service Associate

2 months ago

West Henrietta, United States US Tech Solutions Full time

Job Description: Under a significant level of guidance and direction, provides customer service for one product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with policies and procedures. Specific Responsibilities: Delivers quality service to clients via phone, email, chat, and other avenues Develops and maintains a basic working knowledge of a single product Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS Performs data input, maintaining strong prioritization and organization Documents all interactions Live the company Values: Act with uncompromising integrity Provide outstanding service and build trusted relationships Drive innovation in our products and services and continually improve our processes Work in partnership and support each other Be personally accountable and deliver on commitments Treat each other with respect and dignity About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.