Help Desk Support Specialist

1 week ago

Fort Worth, United States MEI Rigging & Crating Full time

Looking for career opportunities, an employer who develops their people, a place to make your mark? If so, we are looking for you. MEI Rigging & Crating is a professional industrial services company. We are a leader in our field and we provide quality machinery moving services to our clients ranging from Aerospace, Automotive, Data Center, and Construction companies to every industry in between. MEI Rigging & Crating is known in the industry for our best-in-class service, professionalism, safety focus, quality methods, and skilled team. We are committed to ensuring that our clients can provide their products & services to the communities that we live in. Our people are our best asset and we invest in training, support, and we promote from within. If you are looking to be a part of a great team, please apply

Essential Job Duties and Responsibilities:
Provides support services to users of the organization’s computer systems and network, desktop/laptop and/or server hardware, configuration and troubleshooting. Act as a first-level problem identification and resolution resource, including answering questions, providing advice, investigating, troubleshooting, and following-up to assist users in solving data processing problems. Mainly the position will be working from home; however, based on business and operational activity there may be a need for working in a nearby regional office.

Initially, this position will be working on site at one of our Dallas Regional Office locations with oversight of all other Texas Regional Offices throughout the State.
• Identifies, diagnoses, and resolves problems for users of personal computers (Desktops, Laptops, Tablets, and Smart Phones) software and hardware.
• Delivers, tags, sets up, and assists in the configuration of end-user PC desktop, Laptop, Tablet, Smart Phone hardware, software and peripherals.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems.
• Hardware provisioning, imaging, troubleshooting, and software installation for laptops, desktops, and mobile devices (IOS/Android).
• Coordinate user problem resolution with outsourced IT consultants as necessary and track and report recurring problems.
• Supports and assists employees in the installation, troubleshooting, and maintenance of computer software and hardware systems.
• TCP/IP networking support and troubleshooting of end user and remote user environment with LAN and WAN.
• Troubleshooting a variety of client, mobile and cloud applications office software (Microsoft Office 365, Microsoft Dynamics 365, SharePoint, etc.).
• May suggest modifications and corrections to existing software applications.
• May provide training in use of new hardware or software.
• Develop and maintain catalog of hardware and software equipment and licensing.

Minimum Qualifications
• Associates degree or equivalent in information technology.
• A minimum one (1) year proven experience as Help Desk Support or comparable field in an environment which supported multiple locations, across multiple time zones, remotely or on site.
• A minimum one (1) year of experience as a Help Desk Specialist with broad technical knowledge of troubleshooting and resolving a wide variety of complex user problems.
• A minimum one (1) experience supporting Microsoft 365, Microsoft Azure, Microsoft Windows 10, Microsoft Office, Printers, Scanners and Mobile Devices.

Professional Skills
• Excellent interpersonal and project management skills.
• Ability to communicate technical information to both technical and non-technical personnel.
• Excellent analytical and problem-solving skills including high degree of attention to detail and accuracy.
• Self-motivated and able to work independently.
• Ability to create and write clear, complete documentation of systems and procedures.
• Ability to use Microsoft Office Applications, and intermediate level of utilizing SQL commands to generate reporting.

Physical Requirements & Working Conditions:
Standard office environment including work at a computer terminal. Work involves extended periods of sitting, occasional walking and lifting up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Requirements:
Must be able to work in a highly functioning team environment. Display the highest levels of honesty, integrity and professionalism. Take pride in your work and in the company. Communicate openly and strive for peak performance in daily tasks. Know and deliver the quality service MEI’s customers have come to expect. Must be able to pass Background Check and Drug Screen pre-employment contingencies.

This job description is intended to summarize the type and level of work performed by the incumbent and is not an exhaustive list of duties, responsibilities and requirements.

MEI is an Equal Opportunity Employer.

NO AGENCY SOLICITATIONS

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