Security Field Engineer

3 weeks ago

Raleigh, United States Rightech Full time
RIGHTECH is a leading nationwide provider of technical staffing services, and we are currently seeking qualified candidates for a Security Field Engineer in the Raleigh, NC market. This is a contract to hire role.

Job Title: Securitry Field Engineer
Location: Raleigh, NC
Duration: Direct Hire
Start Date: Once a candidate is identified
Job Description:
We are seeking an experienced Security Field Engineer to join our team, specializing in CCTV and Access Control systems for Small and Medium Business Enterprises (SMBE). The ideal candidate will have hands-on experience with scalable security solutions such as Avigilon, Motorola, Paxton, and OpenPath, with a focus on installation, programming, troubleshooting, and maintenance.

This role is perfect for a field professional who enjoys working independently, managing small to mid-size projects, and building long-term client relationships. The Security Field Engineer will be responsible for break-fix services, programming, installation, and commissioning across various SMBE sites, ensuring smooth operation and exceptional service delivery.

Key Responsibilities:
  • Break-Fix Service & Troubleshooting:
    • Diagnose and repair issues related to CCTV cameras, NVR/DVRs, and access control devices.
    • Troubleshoot and repair electric strikes, mag locks, relays, door contacts, readers, and other access control components to ensure seamless operation.
    • Inspect wiring, connections, and power supplies for faults, replacing or repairing as necessary.
    • Test relays and fail-safe/fail-secure configurations for proper operation, ensuring compliance with safety protocols.
    • Update firmware, replace faulty system components, and ensure minimal downtime for clients during repairs.
  • Programming & Configuration:
    • Configure and program Avigilon/Motorola, Paxton, and OpenPath systems, including cloud-based platforms.
    • Set up and manage access control permissions (e.g., card readers, keypads, mobile credentials) and integrate them with CCTV and alarm systems.
    • Install and configure electric locking devices, door controllers, and sensors in accordance with site-specific requirements.
    • Integrate CCTV and access control systems with networks, Wi-Fi, and mobile apps for remote management.
    • Manage and fine-tune video analytics and system alerts to align with the customer's operational needs.
  • Installation & Commissioning:
    • Install and commission small to medium-sized security systems, including IP cameras, video recorders, access control hardware, and cabling.
    • Set up and integrate Paxton and OpenPath systems, including controllers, door hardware, and mobile access features.
    • Test installed systems to ensure full functionality and provide end-user training on operations and troubleshooting.
  • Project Coordination & Reporting:
    • Coordinate with clients and project teams to schedule installations, upgrades, and service calls.
    • Maintain accurate service records, including programming logs, wiring diagrams, and as-built documentation.
    • Ensure compliance with industry standards (e.g., NFPA, ADA) and safety protocols (e.g., OSHA).
  • Customer Engagement:
    • Act as the primary point of contact for clients, providing timely updates and technical insights.
    • Offer recommendations for system enhancements and upgrades to meet evolving client needs.
    • Deliver exceptional customer service, fostering long-term relationships with SMBE clients.
Technical Skills & Troubleshooting Expertise:
  • Electric Strikes & Mag Locks:
    • Diagnose and repair issues with electric strikes, mag locks, and door hardware to ensure reliable operation.
    • Verify proper power supply and wiring, ensuring fail-safe/fail-secure configurations operate correctly.
  • Relays, Door Contacts, and Sensors:
    • Test and troubleshoot relays, door sensors, and contacts to ensure doors and entry points function as intended.
    • Identify and resolve issues with alarm contacts, tamper switches, and environmental sensors connected to the system.
  • Readers & Controllers:
    • Troubleshoot and configure badge readers, biometric scanners, keypads, and mobile credential systems.
    • Diagnose wiring or communication issues between readers and controllers and resolve connectivity failures.
  • Wiring, Power Supplies, and Network Integration:
    • Inspect wiring infrastructure for faults and replace damaged cables as necessary.
    • Verify and configure PoE, 24V DC power supplies, and other low-voltage systems.
    • Troubleshoot network issues, including IP conflicts and connectivity problems with NVRs, controllers, and devices.
Qualifications:
  • Experience:
    • 5-9 years of experience in CCTV, access control, or electronic security systems fieldwork.
    • Hands-on experience with Avigilon, Motorola, Paxton, OpenPath, or similar SMBE-targeted security platforms.
    • Familiarity with cloud video management systems and mobile access control apps.
  • Technical Skills:
    • Strong understanding of networking fundamentals (TCP/IP, PoE, VLANs) and basic troubleshooting tools (e.g., ping, trace).
    • Proficient in programming, integration, and configuration of video and access control systems.
    • Ability to read and interpret technical drawings, wiring diagrams, and schematics.
  • Certifications (Preferred):
    • Certifications in Avigilon, Motorola, Paxton, or OpenPath systems are highly desirable.
    • Networking certifications (e.g., CompTIA Network+) are a plus.
    • OSHA 10/30 or other relevant safety certifications preferred.
  • Soft Skills:
    • Strong communication and customer engagement skills.
    • Ability to work independently and manage multiple priorities effectively.
    • Excellent problem-solving skills and attention to detail.
  • Other Requirements:
    • Valid driver's license with a clean driving record.
    • Ability to lift up to 50 lbs, climb ladders, and work in confined spaces.
    • Willingness to travel locally (some overnight travel may be required).

This role is ideal for candidates who thrive in smaller, fast-paced environments, enjoy hands-on technical work, and are passionate about providing reliable security solutions to small and medium-sized businesses. Join us to make a positive impact on businesses in your community

Required PPE: Standard
Required Tools:Standard

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