Spa Reception

3 weeks ago

Santa Fe, United States Heritage Hotels & Resorts Full time

Job Type

Part-time

Description

WORK, PLAY & ENJOY LIFE WITH HERITAGE
We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico
Part-time Hourly Position ranging from $15.00-$17 hourly + commission on sales with benefits. Located in Santa Fe, NM. Working out of our Eldorado Hotel.

Essential Duties and Functions/Responsibilities/Tasks:

  • Work under direction of the Regional Spa Director.
  • Maintain positive and professional approach with employees, coworkers, and guests.
  • Communicate regularly with all spa staff on property regarding appointments and required timeframe for smooth workflow.
  • Greet clients as they enter the Spa.
  • Provide clients with tours and information related to the Spa and its features.
  • Answer the telephone identifying yourself, your department, and offering assistance.
  • Effectively selling retail products and promoting spa services.
  • Maintain proper opening/closing procedures and acting responsibly with transactions.
  • Book appointments either by phone or in person and recording the transactions in the appropriate area.
  • Follow daily checklist as detailed on Spa's list of daily attendant activities.
  • Maintain a well-groomed, professional appearance, which includes wearing a clean and well-kept uniform, and nametag.
  • Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies.
  • Maintain spa rooms and public areas in a clean, comfortable and saleable condition, including front of house areas. (fresh water and ice; trash picked up).
  • Help insure inventory system for supplies, equipment, and merchandise is correctly stocked. When needed establish reorders, or facilitate communication of the need.
  • Keep men's/ladies spa area clean, orderly, and well stocked with necessary items, throughout scheduled shift.
  • Report any accidents or injuries to the Security Department.
  • Help the Regional Director train newer staff to carry out the basic front desk program as set up and design such to give the maximum efficiency in performance.
  • Carry out deep cleaning tasks and special projects.
  • Other duties as assigned consistent with the functions of this position as needed at any of the properties.
Requirements
  • Must be a passionate people person, as this job is highly interactive and requires superb customer service skills sales experience a plus.
  • Friendly and warm demeanor, excellent verbal communication and ability to multitask while maintaining poise.
  • Competent with computer technology to easily learn reservation management system, the point of sale system to process payments, and Microsoft Office Suite for basic document manipulation and printing.
  • Ability to work on your feet for eight hours or more.
  • Must be able to lift/push/reach for/carry 30+ pounds frequently.
  • 6 months -1 year in customer service experience required; spa or hospitality experience a plus.
  • High school diploma or equivalent experience/training.

Inspiring Our Communities, & Celebrating Local Artisans.

Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

Salary Description

$15.00 - $17 Hourly

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