PC/Support Technician

2 weeks ago


Brockton, United States Old Colony YMCA Full time
JOB SUMMARY:

Responsible for end-user PC/Printer/Network/Mobile hardware and software support including user interface to file servers, e-mail, folder shares, etc. Ensure confidentiality and reliability of corporate data, proprietary information, and intellectual property. S/he will accept and display the values of caring, honesty, respect and responsibility.

JOB FUNCTIONS:
  • Provide day-to-day user support through remote and onsite support emphasizing timely service and satisfaction: computer troubleshooting, password resets, file shares, internet issues, email, printer installs, malware/virus removal, sites down, WiFi issues, etc. Develop and implement solutions with knowledge of prioritization. Document and track through timely completion in the Ticketing System.
  • Provide support for PC hardware & software maintenance/failures to ensure fully functional and reliable systems. Work with third party support and vendors.
  • Apply techniques to protect data through physical security, anti-virus methods, and data backup and recovery for individual PC's.
  • Maintain inventory of computer equipment and parts, keep server room orderly and labeled.
  • Monitor industry developments and trends in PC's, networking and communications hardware and software.
  • Assist Director of IT, System Administrator and CIO as needed.
JOB SUMMARY:

Responsible for end-user PC/Printer/Network/Mobile hardware and software support including user interface to file servers, e-mail, folder shares, etc. Ensure confidentiality and reliability of corporate data, proprietary information, and intellectual property. S/he will accept and display the values of caring, honesty, respect and responsibility.

JOB FUNCTIONS:
  • Provide day-to-day user support through remote and onsite support emphasizing timely service and satisfaction: computer troubleshooting, password resets, file shares, internet issues, email, printer installs, malware/virus removal, sites down, WiFi issues, etc. Develop and implement solutions with knowledge of prioritization. Document and track through timely completion in the Ticketing System.
  • Provide support for PC hardware & software maintenance/failures to ensure fully functional and reliable systems. Work with third party support and vendors.
  • Apply techniques to protect data through physical security, anti-virus methods, and data backup and recovery for individual PC's.
  • Maintain inventory of computer equipment and parts, keep server room orderly and labeled.
  • Monitor industry developments and trends in PC's, networking and communications hardware and software.
  • Assist Director of IT, System Administrator and CIO as needed.

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