Patient Services Rep

1 week ago

Lexington, Kentucky, United States Unavailable Full time
Overview

Welcome to CHI Saint Joseph Medical Group a full service network of primary care services specializing in family internal geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024). 

CHI Saint Joseph Health is part of CommonSpirit Health a non-profit Catholic health system dedicated to advancing health for all people. With approximately 175000 employees and 25000 physicians and advanced practice clinicians. 

Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians advanced practice clinicians nurses and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2200 care centers serving 24 states.

Responsibilities

Job Summary:

Candidates must live in or around Erlanger/Lexington Kentucky.  While this postition is remote, you may be required to attend training or meetings on site.

CHI health starts out with one goal at our core- Excellent care, delivered with compassion, for all in need.  Working with CHI Health provides employees with the opportunity to positively affect the health and well-being of entire communities.  By uniting "Healing and Humankindness" we work together with our physicians and health care experts to provide the best care experience to our patients and the communities we serve.  

As part of the CHI Health team you'll work in a culturally diverse environment that supports your success and career development. The Contact Center Rep position is the first point of entry for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a CHI Health Contact Center Rep your role is to provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email and text.  A Contact Center Rep may also perform a variety of other duties including care coordination, outbound calls, processing referrals and authorizations but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete an accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic appointment management system, EHR, and contact center systems. In addition, may assist with referrals and authorizations. As the first point of patient contact your role is to provide effective patient experiences with an emphasis on first contact resolution in a culture of "yes". Contact Center Representatives may assist with patient calls from multiple locations and specialties, and hours may vary as needed.

 Job Standards:

1.1 Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions,phone numbers, hours of operations, other departments, such as billing, etc.). Process all phone, fax, email, and othercommunication channel requests with an emphasis on efficiency and accuracy.1.2 As appropriate, assist new members with introduction to and explanation of available services, processes and availabilityof providers1.3 Update patients of the status of their referral or authorizations.1.4 Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to thepractice by scheduling and canceling patient appointments for a multiple providers.1.5 Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines.Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed andurgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.1.6 Communicates, to patients and internal and external ordering physicians' offices, complex exam preparations instructionsincluding, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions.1.7 Sends out accurate and complete communication to physicians or other healthcare providers.2 First Contact Resolution2.1 Determine the reason for the call and assist the caller with their questions, concerns or problems with the focus on firstcall resolution. Facilitate patient issue-resolution by referring the matter to an issue/content expert. Escalate the matter toa supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectivelyresolve the matter.3 Contact Handling3.1 Ability to comprehend and communicate clearly and effectively (both verbally and in writing) with medical center staff,patients, families, and other internal and external customers.4 Flexibility4.1 Ability to perform essential job functions with a high degree of independence, flexibility, and creative problem solving.

Qualifications

Required Education (for CHI Leadership Job Levels from Supervisor through President)

N/A

Required Education for Staff Job Levels

High school graduate, GED, or equivalent

Required Licensure and Certifications

N/A

Required Minimum Knowledge, Skills and Abilities

Experience with computer systems required, including web based applications.

PREFERRED Qualifications

Experience in a patient-focused healthcare environment. 1 year experience in high volume multichannel contact center

  • Patient Services Rep

    2 weeks ago

    Lexington, Kentucky, United States Unavailable Full time

    OverviewCHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and...

  • Patient Services Rep

    2 weeks ago

    Lexington, Kentucky, United States Catholic Health Initiatives Full time

    OverviewCHI Saint Joseph Medical Group now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health includes 275 providers delivering quality care to patients across 88 locations in central and eastern Kentucky. Our full service network delivers a variety of Primary Care Services including Family Internal Geriatric and...

  • Patient Services Rep

    1 week ago

    Lexington, Kentucky, United States Catholic Health Initiatives Full time

    OverviewWelcome to CHI Saint Joseph Medical Group a full service network of primary care services specializing in family internal geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best...

  • Patient Access Services Rep/UKHC

    3 days ago

    Lexington, Kentucky, United States University of Kentucky Full time

    Posting Details Posting Details Job Title Patient Access Services Rep/UKHC Requisition Number RE49612 Working Title Patient Access Services Representative Department Name H3020:Admitting and Registration Services Work Location Lexington, KY Grade Level 07 Salary Range $17.50-27.31/hour Type of Position Staff Position Time Status Full-Time Required Education...

  • Patient Access Services Rep/UKHC

    2 weeks ago

    Lexington, Kentucky, United States University of Kentucky Full time

    Posting Details Posting Details Job Title Patient Access Services Rep/UKHC Requisition Number RE48759 Working Title Patient Access Services Representative Department Name H3020:Admitting and Registration Services Work Location Lexington, KY Grade Level 07 Salary Range $17.50-27.31/hour Type of Position Staff Position Time Status Full-Time Required Education...

  • Medical Account Rep

    7 days ago

    Lexington, Kentucky, United States Prism Biotech Full time

    Job Description Job Description We are a rapidly growing healthcare organization specializing in several therapeutic areas. We partner with physicians to improve patients' quality of life by providing safe, effective and customized healthcare solutions.   We are currently looking to add to our Pharmaceutical Sales Rep team, so APPLY TODAYBIOMEDICAL SALES...

  • Customer Service Rep

    5 hours ago

    Lexington, Kentucky, United States Parker Hannifin Corporation Full time

    Customer Service RepLocation : LEXINGTON, KY, United StatesJob Family : SupportJob Type : RegularPosted : Mar 25, 2025Job ID : 55745Back to Search ResultsJob DescriptionApply Now >Save JobJob SavedParker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs...

  • Patient Services Rep

    4 weeks ago

    Lexington, Kentucky, United States CHI Mercy Health Full time

    Candidates must live in or around Erlanger/ Lexington Kentucky. While this postition is remote, you may be required to attend training or meetings on site. CHI health starts out with one goal at our core- Excellent care, delivered with compassion, fo Patient Services, Patient, Healthcare, Patient Access, Staff

  • Patient Access Services Rep/UKHC

    3 days ago

    Lexington, Kentucky, United States University Of Kentucky Full time

    Required License/Registration/Certification None Physical Requirements The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); and walking with, pushing, pulling, and/or lifting objects weighing up to 10lbs. Shift Monday...

  • Patient Service Representative PSR

    3 days ago

    Lexington, Kentucky, United States Spaulding Rehabilitation Hospital Full time

    Job Description - Patient Service Representative PSR (3305957) Job Description Patient Service Representative PSR-(3305957) Description Patient Service Rep PSR Needed for Spaulding Lexington Summary Oversee and perform all activities associated with the outpatient service and scheduling of outpatients including supporting all other front office...

  • Customer Service Rep

    2 days ago

    Lexington, Kentucky, United States Lexington Medical Center Full time

    Job Summary Answers incoming calls to Business Office. Assists customers via phone and walk- ins with questions pertaining to their bill or services pertaining to LMC. Minimum Qualifications Minimum Education : High School Diploma or Equivalent Minimum Years of Experience : 1 Year of Experience in Telephone or Customer Service-Related Roles --OR--...

  • Pharmacy Patient Support Rep/UKHC

    7 days ago

    Lexington, Kentucky, United States University Of Kentucky Full time

    Required License/Registration/Certification None Physical Requirements This position requires use of a computer workstation, completion of tasks with repetitive motions. Shift Primarily day shift; Monday through Friday Job Summary Answer patient phone calls regarding refill requests and other needs in Pharmacy Patient Support Services. Accurately...

  • Patient Service Center Manager I

    40 minutes ago

    Lexington, Kentucky, United States Conifer Revenue Cycle Solutions Full time

    JOB SUMMARYThe Patient Services Center Manager is responsible for assisting the on-site Director with the overall operation of the Patient Service Center. Responsibilities include organizing, planning and monitoring work processes for scheduling, pre-registration, pre-authorization and financial clearance. Position will be responsible for leading the team to...

  • Patient Service Center Manager I

    1 day ago

    Lexington, Kentucky, United States Conifer Revenue Cycle Solutions Full time

    JOB SUMMARY The Patient Services Center Manager is responsible for assisting the on-site Director with the overall operation of the Patient Service Center. Responsibilities include organizing, planning and monitoring work processes for scheduling, pre-registration, pre-authorization and financial clearance. Position will be responsible for leading the team...

  • Client Service Rep

    1 day ago

    Lexington, Kentucky, United States Met Company Full time

    Provide high quality case management services for agency clients. Implement and monitor workforce investment activities and other appropriate programming within area. Communicate clearly and effectively with supervisor and MET's administrative office. As directed, or otherwise authorized in writing by MET, represent the agency within the local...

  • Patient Service Center Manager I

    2 weeks ago

    Lexington, Kentucky, United States Conifer Revenue Cycle Solutions Full time

    JOB SUMMARYThe Patient Services Center Manager is responsible for assisting the on-site Director with the overall operation of the Patient Service Center. Responsibilities include organizing, planning and monitoring work processes for scheduling, pre-registration, pre-authorization and financial clearance. Position will be responsible for leading the team...

  • Patient Service Center Manager I

    3 weeks ago

    Lexington, Kentucky, United States Conifer Revenue Cycle Solutions Full time

    JOB SUMMARYThe Patient Services Center Manager is responsible for assisting the on-site Director with the overall operation of the Patient Service Center. Responsibilities include organizing, planning and monitoring work processes for scheduling, pre-registration, pre-authorization and financial clearance. Position will be responsible for leading the team...

  • Patient Service Center Manager I

    4 days ago

    Lexington, Kentucky, United States Conifer Revenue Cycle Solutions Full time

    JOB SUMMARYThe Patient Services Center Manager is responsible for assisting the on-site Director with the overall operation of the Patient Service Center. Responsibilities include organizing, planning and monitoring work processes for scheduling, pre-registration, pre-authorization and financial clearance. Position will be responsible for leading the team to...

  • Customer Service Rep(01359)

    6 days ago

    Lexington, Kentucky, United States Domino's Franchise Full time

    Job Description Job Description Job DescriptionABOUT THE JOBWe are currently seeking enthusiastic candidates to answer phones, enter pizza orders into computers and learn how to make the world's greatest pizzas from start to finish. This job will require a positive outlook and a willingness to deal with the general public..We are searching for qualified...

  • Patient Services Coordinator

    2 weeks ago

    Lexington, Kentucky, United States SimplyApply Full time

    Patient Services Coordinator Ignite Your Career With CORA As a Patient Services Coordinator at CORA, you'll be a vital part of our clinic support team by providing meaningful patient interactions and exceptional customer service. You'll perform a wide range of administrative tasks at the front desk of a dynamic therapy office, and above all, you'll help...