Supervisor, Patient Service Representative

2 weeks ago

Hot Springs, United States US Radiology Specialists Full time

Touchstone Medical Imaging is actively searching for a Patient Service Representative Supervisor to support our front office team at our Hot Springs location.

The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties. These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.

Additional Responsibilities:

  • Manages the training and onboarding of new team members
  • Participates in the recruiting, interviewing, and hiring process
  • Leads regular staff meetings and associate one-on-ones
  • Monitors and approves timecards
  • Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/ or terminations when necessary
  • Defines job responsibilities/specialty tasks and priorities
  • Develops and monitors the teams' performance through a QA process
  • Establishes employee schedules to provide for planned time off, ensuring appropriate staffing levels and adequate department coverage
  • Completes other tasks and projects as assigned
Education and Experience:
  • High School Diploma or equivalent required.
  • At least 2-3 years of medical front office experience is required, preferably in a lead front office role
  • Excellent customer service skills

U.S. Radiology Specialists is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

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