Director QA Operations Food Brands

2 weeks ago

Medford, United States 1-800-Flowers.com Full time
Brand

Description

POSITION SUMMARY

The Director Quality Assurance Operations for 1800 Food Brands will lead the corporate Food Safety and Quality operational functions across all 1800 Food Brands manufacturing, gift assembly and storage facilities. This position is responsible for establishing, maintaining and auditing Quality Policy for the Food Brands manufacturing, gift assembly and storage facilities. The QA Operations team inspects incoming materials, production runs and validates food safety through testing, internal audits and on-site presence throughout the facilities. This team also is responsible for maintenance and management of expiring product and QA hold activities to control the food safety standards throughout the many manufacturing, packaging and storage movements through the supply chain all the way to the end customer.

ESSENTIAL DUTIES RESPONSIBILITIES

Major responsibilities of the position are listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of executive management.

  • Oversee the corporate food safety program, maintaining top level food safety and other relevant certifications, including procedure verification and maintenance, training, process review, and program validation at the manufacturing, gift assembly and storage facilities as well as Bear Creek Orchard locations.
  • To create a working environment that recognizes and rewards innovation and cost containment
  • Support during new product initiation to review specification clarity and execution.
  • Organize evaluate product testing including shelf-life and sensory evaluation.
  • Manage incoming product inspections to ensure that product entered into inventory meets requirements.
  • Monitor inventory expiration to ensure that perishable inventory is optimally utilized, and that product which no longer meets requirements, is properly removed from inventory.
  • Manage internal audits and process inspections to verify that stated procedures are being followed and that requirements are consistently being met.
  • Maintain programs to verify cold storage conditions with regards to temperature, air flow, and ethylene contents are monitored and guidance given when deviations occur
  • Work to solve issues as they occur to maintain the safety, legality and quality of products and services.
  • Manage the analyzing of customer service adjustments, product issue investigations, audit results and other data to identify safety, legality and quality issues and creatively seek continuous improvement.
  • Coordinate product supply efforts across departments to optimize fruit quality delivered to customers, for both in house and outside pack situations. Provide technical expertise on fruit quality and expiration.
  • Facilitate continuous improvement and development of food safety objectives for the manufacturing, gift assembly and storage facilities by analyzing food safety and quality metrics such as internal audits, customer complaints, product and environmental testing, non-conforming product, etc.
  • Respond in a timely fashion to customer questions with adequate information to satisfy customer quality issues/concerns.
  • Other duties as assigned.
INDCH

Requirements

EDUCATION EXPERIENCE
  • A technical four-year degree in biological science, food technology, food science or a related discipline preferred
  • Minimum of 10 years of food safety and quality experience with food and food-related products within a food manufacturing environment
  • 3-5 years’ experience building and managing staff
  • 2-3 years’ experience in a fresh fruit or produce production environment preferred
  • Knowledge of fruit quarantine requirements highly beneficial
  • Knowledge of SQF certification criteria
  • Project Management experience
  • Understanding of Wine-Making process preferred
  • Proficient in Microsoft Outlook, Word, Excel and PowerPoint.
  • Effective communicator (written and oral) who can build consensus
  • SAP/Oracle WMS knowledge preferred


About Us

About 1-800-FLOWERS.COM, Inc.

1-800-FLOWERS.COM, Inc. is a leading provider of gifts designed to help customers express, connect and celebrate. The Company's e-commerce business platform features an all-star family of brands, including: 1-800-Flowers.com®, 1-800-Baskets.com®, Cheryl's Cookies®, Harry David®, PersonalizationMall.com®, Shari's Berries®, FruitBouquets.com®, Moose Munch®, The Popcorn Factory®, Wolferman's Bakery®, Vital Choice®, Stock Yards® and Simply Chocolate®. Through the Celebrations Passport® loyalty program, which provides members with free standard shipping and no service charge across our portfolio of brands, 1-800-FLOWERS.COM, Inc. strives to deepen relationships with customers. The Company also operates BloomNet®, an international floral and gift industry service provider offering a broad range of products and services designed to help members grow their businesses profitably; Napco℠, a resource for floral gifts and seasonal décor; DesignPac Gifts, LLC, a manufacturer of gift baskets and towers; and Alice's Table®, a lifestyle business offering fully digital live streaming floral, culinary and other experiences to guests across the country. 1-800-FLOWERS.COM, Inc. was recognized among the top 5 on the National Retail Federation's 2021 Hot 25 Retailers list, which ranks the nation's fastest-growing retail companies, and was named to the Fortune 1000 list in 2022. Shares in 1-800-FLOWERS.COM, Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS. For more information, visit 1800flowersinc.com or follow @1800FLOWERSInc on Twitter.

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