Front Desk Agent Representative

2 weeks ago

Spring, Texas, United States Hampton Inn Bulverde Full time

Hampton Inn Bulverde is searching for a Front Desk Agent, where you'll be the first point of contact for our guests You'll play a key role in creating a welcoming atmosphere, managing check-ins and check-outs, and providing exceptional customer service. If you're passionate about hospitality and enjoy interacting with people, this position offers an exciting opportunity to make a positive impact on our guests' experiences.

Where you can make an impact:

  • Greet and check in guests, ensuring a smooth and welcoming arrival experience.
  • Manage guest check-outs and handle billing inquiries.
  • Answer phone calls, respond to inquiries, and provide information about resort amenities and services.
  • Maintain accurate guest records and manage reservations through the property management system.
  • Address and resolve guest complaints or concerns promptly and professionally.
  • Assist with concierge services, including activity reservations and local recommendations.
  • Ensure the front desk area is clean and organized at all times.
  • Collaborate with housekeeping and maintenance teams to meet guest needs.
  • Handle cash and credit transactions accurately.
  • Participate in team meetings and training sessions to enhance service delivery.
Requirements

Education/Formal Training:
  • High school diploma or equivalent required; degree in hospitality management preferred.
Experience:
  • Previous experience in a front desk or customer service role preferred.
  • Familiarity with property management systems is a plus.
Knowledge/Skills:
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Customer-focused mindset with a passion for providing outstanding service.
  • Ability to handle cash and process transactions accurately.
  • Basic computer proficiency, including MS Office and reservation software.
  • Flexibility to work shifts, including weekends and holidays.
  • Must be able to travel to The Springs Resort & Spa.

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