Leasing Consultant

3 weeks ago

Richmond, United States Weinstein Properties Full time
We are currently seeking a bilingual professional with customer service and sales experience. Ideal candidates will be able to speak, read and write Spanish and English, have at least 2-3 years of direct customer contact, sales and problem solving skills. Knowledge of leasing/property management/housing industries is not required but is a plus.

Weinstein Properties, headquartered in Richmond, Virginia owns and manages over 60 apartment communities in Virginia, North Carolina, Texas, Tennessee, and Georgia. Still owned and operated by the Weinstein family after 70+ years, our continued success is attributed to our hands on approach to daily operations and our focus on the customer experience. At Weinstein Properties, creating apartment communities is our family business - welcoming you to the team is our personal privilege.

We have a Bilingual Leasing Consultant opportunity available at the following location:
  • Abbington West End - in West End area of Richmond
Schedule: Weekdays 9-6 Saturdays 9-5 Sundays Closed (Saturdays are worked in a rotation with the team)

Strong customer service and admin experience required. Experience from customer service, sales or hospitality environments, as well as previous property management experiences welcome. We offer training and coaching on how to master the necessary skill sets, and direction for professional development.

What are some things a leasing consultant does?
  • Work with prospects who are interested in knowing more about our communities. Answer internet leads, phone calls, schedule appointments and take prospects on a tour of the community.
  • Process leasing applications, put together lease paperwork, request security deposits and leaseholders to sign the lease.
  • Give great customer service to our residents, assist them with any needs they have such as going over their renewal, notice to vacate, early termination, adding a pet, wanting to transfer to another apartment home, answering questions about their account.
  • Work along side maintenance, walk apartments when they are ready to confirm everything looks great, monitor property needs, follow up with residents about work orders or any maintenance needs they have.
  • Create a great experience for residents upon move in.
  • Work with residents when they move out, process move outs and security deposit dispositions.
  • Post rent money, follow up on balances owed.
  • Resident activities - planning, preparing and hosting.
Our ideal candidate is someone who has following:
  • Gracious, warm, and genuine nature
  • Positive, upbeat, high-energy demeanor
  • Takes pride in their work and ownership of their property
  • Helpful attitude/ friendly and dedicated to excellent customer service
  • Is self-motivated and wants to be busy all day, every day
  • Excellent sense of time management
  • Strong administrative experience
  • Articulate communication skills
  • High sense of urgency
  • Confidence to learn/seeks out knowledge/strives for personal growth
  • Good organizational skills and follow through

This position's responsibilities include front line resident services, team interaction, fast-paced learning, and communicating in persuasive and difficult situations. Attention to detail is necessary.

Quarterly bonuses are team goal based, we are not commission based.

If you are excited about this opportunity and would like to start or continue your career in property management, please apply now

Weinstein Properties is an Equal Opportunity Employer.

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