Automotive Service Writer
3 weeks ago
Job DescriptionJob Description
We are seeking a personable, motivated individual to join our auto repair shop as a Service Writer. As part of our customer service team, you are the first point of contact for both walk-in and phone customers. You assist customers in determining their present repair or maintenance needs, provide education regarding the benefits of standard maintenance schedules, and make appointments for maintenance services. You take customer vehicle data, perform follow-up calls and communication, and assist in all aspects of customer care. Our ideal candidate has prior experience in an automotive sales or repair environment, and prior experience as a Service Writer is especially valuable. This position requires you to have moderate computer proficiency, strong organizational skills, and superb interpersonal and communication skills.
Service Writer Duties and Responsibilities
- Greet customers and answer phones
- Help customers determine their service and maintenance needs
- Provide information regarding standard maintenance schedules and benefits
- Record all pertinent customer vehicle information
- Perform follow-up calls and emails
- Make, change, and cancel service appointments as necessary
Service Writer Requirements and Qualifications
- High school diploma or GED certificate
- Prior experience in an automotive sales or repair environment
- Prior experience as a Service Writer (strongly preferred)
- Proficiency with common office and productivity software
- Excellent communication and interpersonal skills
Company DescriptionR.W.'s is a busy towing and repair company. We are a family run business with 40 years of service. We have modern tools and equipment for our employees to work with. We have a great crew in both repair and towing departments. You would be joining a team that works well together. This is a job that would carry you far in the future as we have very little turn over in employees.Company DescriptionR.W.'s is a busy towing and repair company. We are a family run business with 40 years of service. We have modern tools and equipment for our employees to work with. We have a great crew in both repair and towing departments. You would be joining a team that works well together. This is a job that would carry you far in the future as we have very little turn over in employees.
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