M&E Service Delivery Coordinator

3 weeks ago

Seattle, United States JLL Full time

We're working to support the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative, and driven leaders. Are you excited about taking responsibility for working with a team that is focused on developing best-in-class travel and meeting programs for tech company employees? If so, we are currently seeking a service delivery coordinator to bring their expertise to support delivery of meetings and events for the Global Travel and Events program. Our team is comprised of meeting and event professionals with extensive industry experience, who are based around the world. This role will support Global Meeting and Event Service Delivery to ensure customer requests and inquiries are executed smoothly and professional. Committed to event related projects such as documenting trends, recognizing opportunities for process efficiencies, and improving policies and procedures related to corporate internal events and spaces. Key Responsibilities Coordination of resources across service delivery teams (offsite and onsite) Supporting projects related to meeting and event process efficiencies and improving services Creates and updates documents to track metrics, clarify procedures, provide information, organize team tasks, and others as needsarise General office duties and support of events team as assigned by supervisors Creating and maintaining standardized event documents Responding to and acting on customer feedback Supports and maintains good inter-vendor communications between Facilities, Catering, AV, Reception, Janitorial and Engineering as requested Booking support and point of contact for various programs Update customer facing resources including, but not limited to: PowerPoints, websites, etc. Service Delivery Program Subject Matter Expert for event technology systems Manage room calendars and availability as rooms refreshed and updated Redirect incorrectly routed customer questions to the appropriate stakeholders Basic Qualifications 2+ years' experience in event coordination or event administrative support Intermediate user-experience with common Meeting Management technology is a plus Must be proficient with Microsoft Office Microsoft Visio or CAD experience preferred High level of accuracy and attention to details Positive, professional, customer-service oriented personality Excellent interpersonal and communication skills Ability to work independently, at times, with little direction Preferred Qualifications Bachelor's degree in Hospitality or related field or equivalent experience Experience working in either onsite or offsite corporate meetings and events Experience communicating with technical and non-technical stakeholders Demonstrated track record of cultivating strong working relationships and driving collaboration multiple teams Strong written communication skills JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran's status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physica

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