Front Desk Receptionist

4 weeks ago

Trussville, United States The Dog Stop Trussville (TDS-0010) Full time

Dog experience required

We are seeking a friendly and dedicated Front Receptionist to join our team at The Dog Stop. As the first point of contact for our clients and their furry companions, you will play a crucial role in creating a positive experience for both dogs and their owners.

We work 3 1/2 days on and 3 1/2 days off ~ Sunday - Weds & Weds evening - Sat Shifts 6:30 am to 7:00 

*Key Responsibilities:*

- *Answering Phone Calls:* Professionally and courteously handle incoming calls, providing information about our services, scheduling appointments, and addressing client inquiries.

- *Checking Dogs In and Out:* Greet clients and their dogs, ensuring a smooth check-in and check-out process. Verify vaccination records and communicate any special instructions to the daycare staff.

- *Scheduling Appointments:* Efficiently schedule daycare visits, grooming appointments, and boarding reservations. Keep track of availability and accommodate client preferences to the best of your ability.

- *Customer Service:* Deliver exceptional customer service by being approachable, helpful, and knowledgeable about our services and policies. Resolve client concerns or issues with empathy and professionalism.

- *Maintaining Records:* Keep accurate records of client information, vaccination records, and appointment details. Ensure all data is up-to-date and easily accessible.

- *Teamwork:* Collaborate closely with the daycare staff and management to ensure the smooth and safe operation of the facility. Communicate effectively and assist with any tasks as needed.

*Requirements:*

- Positive and friendly attitude, with a passion for working with dogs and their owners.

- Strong communication skills, both in person and over the phone.

- Ability to work well in a team and adapt to a dynamic environment.

- Excellent organizational skills and attention to detail.

- Basic computer skills for appointment scheduling and record-keeping.

- Previous experience in a similar role or the pet care industry is a plus.

If you love dogs, are a people person, and enjoy providing exceptional customer service, we would love to have you as part of our team. Join us in creating a safe and enjoyable environment for dogs to play and socialize while their owners have peace of mind.

To apply, please send your resume and a brief cover letter explaining why you're the perfect fit for the Front Receptionist position at The Dog Stop . If you don't have a cover letter, you will not be considered.

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