Business Analyst 4-Richmond, VA

2 months ago


Richmond, United States Lorven Technologies Full time
Position: VDOT Business Analyst 4

Location: Richmond, VA (Hybrid Role)

Contract

Serve as Change Coordinator ,Monitoring the End to End Change Management process to

assess, control and track RFCs. Assist with Supporting the CM Tool and monitoring the Configuration Management process.

Process Normal, Standard, Emergency, RFCs by working with ITD Developers, DBAs/SE, Managers and executives regarding Change Management process. Monitoring the End to End CM process to assess, control and track RFCs. Provide user support to Change Management Tool Users by creating training plans, requirements, knowledge transfer, and other CM system changes. Provide support for the Ivanti Upgrade Projects. Write and manage diverse documentation: presentations, impact analysis, implementation plans, training plans, policies and procedures, traceability and RACI documents, user manuals, risk assessments, communication, release management, and other on-demand documentation. Create and Manage Communication Distribution. Facilitate change announcements, gather reporting metrics and creating BI reports, create and manage Change flowcharts and process maps to illustrate the CM end-to-end processes. Assist with the management of the Configuration Management Database (CMDB) including facilitating audits.

Skill

Required / Desired

Amount

of Experience

Experience Delivering Business and Systems Analyst Artifacts

Required

10

Years

Must have exceptional written and oral communication skills

Required

10

Years

Experience with Ivanti Service Manager or Change Management tool(i.e. ServiceNow)

Highly desired

2

Years

Familiar with ITIL framework and processes

Highly desired

2

Years

Experience with Power BI

Required

2

Years

Experience with SharePoint

Required

2

Years

Experience with Microsoft Office

Required

5

Years

Experience with Visio

Highly desired

2

Years

Experience with Creating Training Materials

Highly desired

2

Years

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