HR Help Desk Associate

1 week ago

Pasadena, United States 9Dot Education Solutions Full time
Job Description:

Our HR Team needs you and your infectious energy and customer focused style to help support our associates.

As the first contact to employee HR needs, 9Dot Helpdesk associates make sure that all processes and requests are met in a timely, caring and professional manner.

Come join the team

Who We Are:
9Dot is a Great Place to Work-certified back office support provider for charter schools, nonprofits, and other new and growing companies. People are at the heart of what we do, and we believe in promoting equity, diversity, and inclusion in both the workplace and our communities. We strive to ensure that our clients and employees feel fully supported in reaching their goals.

Company Perks:
We offer a comprehensive benefits package for full-time staff, including paid time off, Holidays- including the last 2 weeks of the year off (winter break) Sick time; medical, vision and dental coverage; and an employer-matched 401K plan. Employees have access to wellbeing tools and resources, from wellness classes to committees and continual opportunities for personal and professional growth.

This position is Hybrid with once a week in the office, plus 20 in-person office days per year at the Pasadena, CA corporate office to support events, gifting, and other administrative responsibilities as needed.

Hours: 8:00 am - 5:00 pm PST

Pay: $23/hr. - $27/hr. Full Time Regular Employee

Here are some of the Essential Functions included, but are not limited to the following:
  • Serve as a first point of contact for HR procedure and HRIS processing questions/issues, answering inquiries via a ticketing system, phone, email, or in person.
  • Accurately and comprehensively enter, update, and close help desk tickets within the ticket tracking system to include problem and resolution.
  • Perform transactional work in our HRIS System (Workday).
  • Inform and instruct staff on how to process or correct issues in order to build their knowledge and proficiency in Workday.
  • Contribute to improving relationships and service levels with staff and HR partners by proactive communications as well as timely and effective responses.
  • Run ad-hoc statistical HR reports on an as-needed basis.
  • Support and back up other team members in their daily activities; Support and sustain a positive work environment that fosters team performance through own work and behavior.
  • Escalate or transfer issues as needed to subject matter experts within the HR team.
  • Conducts research and analysis on issues and problems related to specialized functional areas and recommends solutions.
  • Maintain electronic employee profile, data, and files in the HRIS system.
  • Execute and deliver on internal process improvements to drive effectiveness and efficiencies for the client-facing HR team.
  • Take ownership of all aspects of onboarding new hires and offboarding for departing employees.
  • Conduct ongoing system audits of Workday to ensure efficient self-service workflow.
  • Identify system training needs for staff and work with HR Managers and Business Partners to help staff develop their self service HRIS skillset.
  • Participate on special projects as needed.
Knowledge, Skills and Abilities Required:
  • Experience working in HR, customer service, or both.
  • Strong problem solving skills and ability to create innovative solutions.
  • Organized with a keen attention to detail to handle data and information.
  • Exceptional interpersonal skills to build relationships cross-functionally across all organizations and departments.
  • Thrives in a fast-paced environment and is able to juggle competing priorities in a dynamic environment.
  • Strong team player who is able to collaborate with colleagues on complex tasks.
  • Able to handle confidential matters and sensitive data.
Education and Experience:
  • High school diploma or equivalent.
  • BA/BS degree preferred.


*The specific statements shown in each section of this description are not intended to be all inclusive. They describe the general nature and level of work being performed and/or represent typical elements and criteria considered necessary to successfully perform the job. The Company retains the discretion to add to or change the duties of the position at any time.

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