Supply Chain/Customer Experience Specialist

7 days ago

Tampa, United States Aston Carter Full time

Job Title: Supply Chain Specialist Job Description The Supply Chain Specialist is responsible for providing exceptional customer support to both internal and external stakeholders. This role involves executing departmental objectives and tactical plans aimed at corporate business growth. The specialist will proactively address service issues and customer concerns, ensuring timely and accurate shipment of customer orders. This role requires strong communication skills and the ability to work effectively with various managers and teams. Responsibilities Manage timely and accurate order management assigned to Region Commercial Team, communicating directly with account buyers. Perform daily audits of open orders, including research and rescheduling of orders that are still open from the previous day. Review orders for completeness and accuracy, acquiring necessary information and approvals prior to releasing orders for shipment. Schedule dock appointments for CPU customers and maintain appointments within the scheduling application. Manage delivered orders through the in-house Transportation Department. Coordinate with Customer Experience Manager, Production Planner, Demand Planner, Warehouse Manager, and Materials Manager to ensure additional product requirements are communicated and understood. Determine whether substitutions or date changes are required for order fulfillment based on projected shortages. Build strong customer relationships while supporting sales personnel in identifying customer order practices inconsistent with service level agreements. Review aged inventory and discontinued items at company-owned bottling operations and co-packer locations. Maintain requirements in customer’s vendor sub-systems. Review SAP T-Code for pricing discrepancies and follow written SOPs. Communicate and partner with management and SMOs on IDOC reports to ensure EDI errors are corrected and customer files are updated. Provide A/R with invoice management assistance to resolve short/over payments and claims. Manage returns, damage claims, and complaints; communicate cause and resolution to affected business partners, assign action items, and obtain necessary approvals. Ensure root cause accuracy and completeness of Supply Chain Key Performance Indicators. Participate in team initiatives to further continuous improvement. Essential Skills 1 or more years of supply chain-related experience Experience in manufacturing, purchasing, or order entry Proficiency in SAP and Microsoft Excel is required Strong skills in Microsoft Office programs (Word, Excel, PowerPoint, Outlook) Problem resolution skills Ability to work independently and be self-directed Additional Skills & Qualifications Experience working in business-to-business and manufacturing environments Order management and supply chain background Proficiency in working with spreadsheets About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

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