Current jobs related to Patient Liaison F/T - Houston - Houston Methodist

  • Patient Liaison

    1 month ago

    Houston, United States Montgomery Heart and Wellness Full time

    Job DescriptionJob DescriptionWe are looking for a patient liaison with excellent interpersonal and communication skills to work with patients and their families. The patient liaison consults patients to gauge their satisfaction with their care, collect patient information and elevate any concerns to healthcare providers.To be successful as a patient liaison...

  • Physician Advisor

    1 month ago

    Houston, United States Houston Methodist Full time

    At Houston Methodist, the Physician Advisor is responsible for teaching, consulting, and advising the case management department, clinical documentation specialists, medical staff and the hospital on matters regarding medical necessity; compliance rules and regulations; collaboration and relationships with payers; physician practice patterns; documentation...

  • Physician Advisor

    6 days ago

    Houston, United States Houston Methodist Hospital Full time

    At Houston Methodist, the Physician Advisor is responsible for teaching, consulting, and advising the case management department, clinical documentation specialists, medical staff and the hospital on matters regarding medical necessity; compliance rules and regulations; collaboration and relationships with payers; physician practice patterns; documentation...

  • Physician Advisor

    2 months ago

    Houston, United States Houston Methodist Full time

    Overview At Houston Methodist, the Physician Advisor is responsible for teaching, consulting, and advising the case management department, clinical documentation specialists, medical staff and the hospital on matters regarding medical necessity; compliance rules and regulations; collaboration and relationships with payers; physician practice patterns;...

  • Patient Liaison

    3 months ago

    Houston, United States Retina Consultants of Texas Full time

    Overview: Retina Consultants of Texas is seeking a responsible, self-motivated individual to help provide unparalleled patient satisfaction by assisting patients with questions regarding testing, completing medication refils, assisting with scheduling, and completing documentation requested by patient or their employers. This role will be assigned to our...

  • Account Liaison

    2 months ago

    Houston, United States URS Medical Full time

    Job DescriptionJob DescriptionPediatric Home Service is a leader in home health care, we are committed to taking care of the child! PHS has been committed to providing state-of-the-art home medical equipment, supplies, clinical respiratory care and enteral nutrition services since 1987. We are seeking a full time, experienced Account Liaison who will play a...

  • Case Manager F/T

    4 weeks ago

    Houston, United States Houston Methodist Willowbrook Hospital Full time

    At Houston Methodist, the Case Manager (CM) position is a registered nurse (RN) responsible for comprehensively planning for case management, which includes care transitions and discharge planning of a targeted patient population on a designated unit(s) and/or service lines. This position works with the physicians and interprofessional health care team to...

  • Case Manager F/T

    4 weeks ago

    Houston, United States Houston Methodist Willowbrook Hospital Full time

    At Houston Methodist, the Case Manager (CM) position is a registered nurse (RN) responsible for comprehensively planning for case management, which includes care transitions and discharge planning of a targeted patient population on a designated unit(s) and/or service lines. This position works with the physicians and interprofessional health care team to...

  • Case Manager F/T

    4 weeks ago

    Houston, United States Houston Methodist Willowbrook Hospital Full time

    At Houston Methodist, the Case Manager (CM) position is a registered nurse (RN) responsible for comprehensively planning for case management, which includes care transitions and discharge planning of a targeted patient population on a designated unit(s) and/or service lines. This position works with the physicians and interprofessional health care team to...

  • Case Manager F/T

    3 days ago

    Houston, United States Houston Methodist Willowbrook Hospital Full time

    At Houston Methodist, the Case Manager (CM) position is a registered nurse (RN) responsible for comprehensively planning for case management, which includes care transitions and discharge planning of a targeted patient population on a designated unit(s) and/or service lines. This position works with the physicians and interprofessional health care team to...

  • Case Manager F/T

    4 weeks ago

    Houston, United States Houston Methodist Willowbrook Hospital Full time

    At Houston Methodist, the Case Manager (CM) position is a registered nurse (RN) responsible for comprehensively planning for case management, which includes care transitions and discharge planning of a targeted patient population on a designated unit(s) and/or service lines. This position works with the physicians and interprofessional health care team to...

  • Temporary Bilingual Patient Advocate

    4 days ago

    Houston, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Bilingual Patient Advocate. This position will be located in a hospital setting in downtown Houston, TX. This position is Temporary with the ability to transition to Permanent after 6 months. The full-time schedule for this role will be Sunday-Thursday 12pm-8:30pm.Job...

  • Case Manager F

    1 week ago

    Houston, United States Houston Methodist Willowbrook Hospital Full time

    At Houston Methodist, the Case Manager (CM) position is a registered nurse (RN) responsible for comprehensively planning for case management, which includes care transitions and discharge planning of a targeted patient population on a designated unit(s) and/or service lines.Conducts self in a manner that is congruent with cultural diversity, equity and...

  • Social Worker II

    2 months ago

    Houston, United States Houston Methodist Willowbrook Hospital Full time

    At Houston Methodist, the Social Worker II (SW II) position comprehensively provides compassionate, clinical social work, psychosocial assessments, diagnosis and treatments, and complex discharge planning to patients and their families of a targeted patient population on a designated unit(s). In collaboration with physicians and the interprofessional health...

  • Social Worker II

    1 month ago

    Houston, United States Houston Methodist Willowbrook Hospital Full time

    At Houston Methodist, the Social Worker II (SW II) position comprehensively provides compassionate, clinical social work, psychosocial assessments, diagnosis and treatments, and complex discharge planning to patients and their families of a targeted patient population on a designated unit(s). In collaboration with physicians and the interprofessional health...

  • Social Worker II

    2 months ago

    Houston, United States Houston Methodist Willowbrook Hospital Full time

    At Houston Methodist, the Social Worker II (SW II) position comprehensively provides compassionate, clinical social work, psychosocial assessments, diagnosis and treatments, and complex discharge planning to patients and their families of a targeted patient population on a designated unit(s). In collaboration with physicians and the interprofessional health...

  • Social Worker II

    2 months ago

    Houston, United States Houston Methodist Full time

    Overview At Houston Methodist, the Social Worker II (SW II) position comprehensively provides compassionate, clinical social work, psychosocial assessments, diagnosis and treatments, and complex discharge planning to patients and their families of a targeted patient population on a designated unit(s). In collaboration with physicians and the...

  • Admissions Liaison

    2 months ago

    Houston, United States Encompass Health Full time

    Job DescriptionJob DescriptionEncompass Health Rehabilitation Hospital The VintagePRN/Pool positionClinical Admissions Liaison Career OpportunityAppreciated for your Admission Liaison SkillsAre you looking for an opportunity where your career allows you to be close to home and heart? As an Admissions Liaison at Encompass Health, step into a role where your...

  • Case Manager F/T

    1 week ago

    Houston, TX, United States Houston Methodist Willowbrook Hospital Full time

    At Houston Methodist, the Case Manager (CM) position is a registered nurse (RN) responsible for comprehensively planning for case management, which includes care transitions and discharge planning of a targeted patient population on a designated unit(s) and/or service lines. This position works with the physicians and interprofessional health care team to...

  • Case Manager F/T

    1 week ago

    Houston, TX, United States Houston Methodist Willowbrook Hospital Full time

    At Houston Methodist, the Case Manager (CM) position is a registered nurse (RN) responsible for comprehensively planning for case management, which includes care transitions and discharge planning of a targeted patient population on a designated unit(s) and/or service lines. This position works with the physicians and interprofessional health care team to...

Patient Liaison F/T

2 months ago

Houston, United States Houston Methodist Full time
Overview

At Houston Methodist, the Patient Liaison position is responsible for acting as an advocate for patient issues effectively interpreting and communicating Houston Methodist's philosophy, policies, procedures and services to patients, their families and visitors and participates in the resolution of problems to maximize patient and family satisfaction This position receives grievances, complaints, and concerns from patients, their families and others; works with patients and families along with department management for resolution in accordance with HM grievance policy and regulatory guidelines. As Patient Liaison, this position liaises between Houston Methodist administration and patients, physicians, and other hospital personnel ensuring a satisfying hospital experience for patients from admission through discharge. As a patient advocate, the Patient Liaison position enables patients and their families to obtain solutions to problems by acting on their behalf.

Houston Methodist Standard

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
  • Provide personalized care and service by consistently demonstrating our I CARE values:
    • INTEGRITY: We are honest and ethical in all we say and do.
    • COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
    • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
    • RESPECT: We treat every individual as a person of worth, dignity, and value.
    • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
  • Practices the Caring and Serving Model
  • Delivers personalized service using HM Service Standards
  • Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
  • Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.
  • Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
  • Displays cultural humility, diversity, equity and inclusion principles
  • Actively supports the organization's vision, fulfills the mission and abides by the I CARE values
Responsibilities

PEOPLE ESSENTIAL FUNCTIONS
  • Meets and/or rounds on all new patients. Directs patients and/or families to appropriate resources when specific requests are made, i.e. Medical Power of Attorney, Directives, End of Life issues, etc
  • Communicates directly with department management, their designee and/or administrative staff regarding specific problems and trends in service
  • Interacts with patients, families and visitors, providing support and problem solving. As appropriate, consults with Sr Patient Liaisons/supervising leader when problems arise that require an additional level of experience
  • Conducts self in a manner that is congruent with cultural diversity, equity and inclusion principles. Contributes towards improvement of department scores for employee engagement, i.e. peer-to-peer accountability
SERVICE ESSENTIAL FUNCTIONS
  • Assigns priority to patient requests and problems and follows the process through to resolution, notifying all parties of status of solution
  • Interviews patients who have stated a specific need for services. Provides information about services offered by the hospital. Interprets hospital policies and procedures as needed to ensure that the patient understands the types and levels of services provided
  • Ensures adequate closure to patient issues through thorough and prompt follow-up facilitating the resolution of problems to the satisfaction of the patient and HM
  • Intervenes in complaints or conflict with the interests of patients, families, physicians and other inter-professional health care team members to increase patient satisfaction scores and reporting their appreciation, comments, concerns, and/or problems
QUALITY/SAFETY ESSENTIAL FUNCTIONS
  • Receives grievances, complaints, and concerns from patients, their families and others; works with patients and families along with department management for resolution. Responds to all grievances according to the HM grievance policy and appropriate regulatory guidelines. Partners with Risk/Quality as appropriate
  • Utilizes pertinent findings from Patient Satisfaction Surveys, Customer Complaint Data and other sources to identify areas of focus and implement proactive interventions as the patient advocate
  • Documents results of patient interview, obstacles to delivery of services, grievances, complaints and compliments in appropriate database. When appropriate, initiates a corrective action and sends to department management for investigation and resolution
FINANCE ESSENTIAL FUNCTIONS
  • Identifies cost savings or revenue opportunities within the department or Houston Methodist
  • Utilizes resources with cost effectiveness and value creation in mind. Self-motivated to independently manage time effectively and prioritize daily tasks, assisting coworkers as needed
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
  • Participates in department projects and process improvement initiatives. Generates and communicates ideas and suggestions that improve quality or service
  • Seeks opportunities to identify self-development needs and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development Plan on an on-going basis

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

Qualifications

EDUCATION
  • Bachelor's degree
WORK EXPERIENCE
  • Two years experience as a patient liaison or comparable health care/customer service/conflict resolution experience
License/Certification

LICENSES AND CERTIFICATIONS - REQUIRED
  • N/A
LICENSES AND CERTIFICATIONS - PREFERRED
  • BLS - Basic Life Support (AHA)
KSA/ Supplemental Data

KNOWLEDGE, SKILLS, AND ABILITIES
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
  • Must have excellent communications skills and be able to relate to patients, families, and across all hospital staff and management
  • Must be able to work with people of various age groups and cultural backgrounds
  • Ability to accurately document information and maintain records
  • Must have excellent problem resolution and crisis management skills
  • Critical thinking, problem-solving, and mature judgment
  • Ability to express ideas effectively both in speech and writing
  • Intermediate level of computer competency - Microsoft Office Suite, and knowledge of health care information systems
SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
  • Uniform No
  • Scrubs No
  • Business professional Yes
  • Other (department approved) No
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
  • On Call* Yes
TRAVEL**
**Travel specifications may vary by department**
  • May require travel within the Houston Metropolitan area No
  • May require travel outside Houston Metropolitan area No


Company Profile

Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston. The 310 bed hospital has 23 operating rooms, and more than 2,100 employees. Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Center's (ANCC) Magnet Recognition Program®. Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.