Customer Service BDC

3 weeks ago


Fairfax, United States Sonic Automotive Full time
Company Description

At BMW Fairfax, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Purpose:

The Service BDC Associate is responsible for generating service appointments with customers that contactthe dealership via the internet for service of new and/or pre-owned vehicles. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

• Respond to internet inquiries with courtesy, accuracy and professionalism.

• Promptly and accurately enter all customer inquiry data into the CRM.

• Generate service appointments.

• Conduct phone surveys to assess customer preferences and quality of experience.

• Effectively utilize lead management tools.

• Compile all necessary reports, forms and other documentation on a timely basis.

• Perform cashier duties as requested.

• Perform other job-related duties as assigned.

• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers. Coordinator

Qualifications

Qualifications:

• Excellent verbal and written communication skills.

• Strong MS Office Suite computer skills.

• Ability to work independently and as part of a team in a fast-paced environment.

• Ability to work in call center environment.

• Strong organizational and time management skills.

• Ability to read and comprehend rules, regulations, policies and procedures.

Additional Information

.It's time to make the most important move of your careerFrom our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
  • Customer Service BDC

    2 weeks ago


    Fairfax, United States Sonic Automotive Full time

    The Service BDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The Service BDC Associate delivers a premium customer experience by r Customer Service, Associate, Appointment Setter, Customer Experience, Service, Retail, Automotive

  • Customer Service BDC

    2 weeks ago


    Fairfax, United States Sonic Automotive, Inc. Full time

    Job Description Purpose: The Service BDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The Service BDC Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous...


  • Fairfax, United States Sonic Automotive Full time

    Company Description At BMW Fairfax, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic...


  • Fairfax, United States Sonic Automotive Full time

    Job DescriptionJob DescriptionCompany DescriptionAt BMW Fairfax, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and...


  • Fairfax Station, United States Service Experts Full time

    Position Title: Customer Service SpecialistReports To: Manager Status: Full-time, Regular position Category: Customer Service Location Name: CroppMetcalfe Location Address: 8421 Hilltop Rd, Fairfax, VA 22031 Join the team of experts and realize your true potential!Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in...


  • Fairfax, United States Service Specialties, Inc. Full time

    We specialize in creating comfort through indoor heating and air conditioning. Founded in 1979, (SSI) remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor. **Job Role** SSI's Customer Service Representatives/Dispatcher will...


  • Fairfax, United States Bark 'N Bubbles Self-Service Dog Wash & Grooming Salon Full time

    Reliable, pet-loving receptionist wanted for popular grooming salon in Fairfax. We are a local, family-owned self-service dog wash and grooming salon committed to enriching the lives of pets and their owners with our services. Work with dogs in a fun, cheerful, "spaw"-like environment and reap the rewards of making them look good and feel even...


  • Fairfax, United States Bark 'N Bubbles Self-Service Dog Wash & Grooming Salon Full time

    Are you a pet lover? Do you enjoy working with animals? Then become a member of the Bark 'N Bubbles of Fairfax team! We are a premier, self-service dog wash and grooming salon committed to enriching the lives of pets and their owners with our services. Work with dogs in a fun, cheerful, "spaw"-like environment and reap the rewards of making them look good...

  • Customer Service

    2 weeks ago


    Fairfax, United States McLean Furniture Gallery Full time

    Luxury furniture showroom and interior design studio is looking for an experienced Customer Service professional to join our team. Operations and Administrative experience necessary. Fun, relaxed environment working independently within a small team. **Requirements**: - Prior Customer Service experience in a retail environment, management or operations...


  • Fairfax, United States Service Experts Full time

    Position Title: Sales and Service Coordinator Reports To: Sales Manager, Operations Manager, Office Manager, or General Manager Status: Full-time, Regular position Category: Sales Location Name: CroppMetcalfe Location Address: 8421 Hilltop Rd, Fairfax, VA 22031 ­­­­­­­­­­­­­­­Join the team of experts and realize your true potential! Why You...


  • Fairfax, United States Ultimate Charities Inc. Full time

    We collaborate with charitable organizations to spread the word about their programs and make a difference in the community. We are currently looking for a Customer Service Representative to join our expanding team. The Customer Service Representative will be the Fundraising and Marketing & Communications teams' first point of contact. The primary...


  • Fairfax, United States Executive. Insurance Group Full time

    Job Summary: **Responsibilities**: - Handle inbound and outbound customer calls professionally and efficiently - Assist customers with product inquiries, orders, billing questions, and issue resolution - Maintain accurate customer records by updating account information and handling data entry - Utilize sales techniques to promote products and services -...


  • Fairfax, United States Orkin Full time

    Overview: Come join the Best in Pests!!!!!! $19 to $23 an hour + Bonus Opportunity As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses. Our Customer Service...


  • Fairfax, United States Safford Brown Mazda Fairfax Full time

    Job DescriptionJob DescriptionDue to a significant increase in customer volume, the Service Department at Safford Brown Mazda Fairfax is growing and in need of 2 additional Automotive Service Advisors! We have a track record of success training people with restaurant, bar, hotel, or retail hospitality experience for this role.  Bring a great attitude and...


  • Fairfax, United States Safford Brown Mazda Fairfax Full time

    Job DescriptionJob DescriptionDue to a significant increase in customer volume, the Service Department at Safford Brown Mazda Fairfax is growing and in need of 2 additional Automotive Service Advisors! We have a track record of success training people with restaurant, bar, hotel, or retail hospitality experience for this role.  Bring a great attitude and...


  • Fairfax, United States FairFax Water Full time

    **Description**: - Under close supervision of the Supervisor, Customer Contact, the Customer Service Representative will respond professionally to customer inquiries and requests for service. **Examples of Duties**: - Individuals in the Customer Service Representative I - Contact position will function in the Customer Contact role. This role requires the...


  • Fairfax, United States Insight Global Full time

    Position: Customer Service RepresentativeLocation: On Site in Fairfax, VA (22030)$18-20 Hourly Based On ExperienceLooking to HIRE RIGHT AWAY!!Full Time (35-40 Hours Weekly)Shifts:Monday-Friday: 9am-6pmSaturday: 11am-6pmMust Haves:Self-sufficient – Will be opening and closing by themselvesBasic computer skills to enter shipping/tracking informationCustomer...


  • Fairfax, United States Service Experts Full time

    Position Title: Sales and Service Coordinator Reports To: Sales Manager, Operations Manager, Office Manager, or General Manager Status : Full-time, Regular position Location Address : 8421 Hilltop Rd, Fairfax, VA 22031 Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team: Our team consists of the very best;...


  • Fairfax, United States relentless management inc Full time

    Job DescriptionJob DescriptionDo You Need A Change…...NOW?  Do You Need A REAL Opportunity To Take Your Career To The NEXT LEVEL? YOU ARE IN LUCK! We offer BOTH and with IMMEDIATE start dates available!!!  We know there's no such thing as a "perfect" entry-level Customer Service Associate. We're all a work in progress and are growing new...


  • Fairfax, United States relentless management inc Full time

    Job DescriptionJob DescriptionDo You Need A Change…...NOW?  Do You Need A REAL Opportunity To Take Your Career To The NEXT LEVEL? YOU ARE IN LUCK! We offer BOTH and with IMMEDIATE start dates available!!!  We know there's no such thing as a "perfect" entry-level Customer Service Associate. We're all a work in progress and are growing new...