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Support Specialist II
1 month ago
Location : Tucson 85713, AZ
Job Type: Full Time
Job Number: 5924-1124
Department: Juvenile Probation Services - Clerical
Opening Date: 11/27/2024
FLSA Status:: Non-Exempt
Pay Grade: 02
Purpose of the Position
Open until filled. Currently reviewing applications.
Perform administrative and clerical duties in support of probation officers, surveillance officers, victims, juvenile probationers, and supervisors. Performs administrative support of database research, case file processing, computer input into automated files, completing forms and any other related clerical function.
Essential Functions
- Gathers information, prepares legal documents, types legal forms, correspondence and documents, and ensures legal requirements and deadlines are met;
- Conducts computers searches to obtain or validate information using restricted access resources;
- Reviews materials received by law enforcement, initiates paperwork and creates files and new automated database entries;
- Creates files for new victims and maintains victim files and records to ensure notifications meet agency compliance.
- Transcribes interviews and chronological updates from electronic dictation and prepares court report formats for probation officer;
- Prepares court reports, warrants, packets, correspondence and forms; prioritizes, assigns, and reviews the work for accuracy;
- Searches for, retrieves, and provides information on case disposition to concerns parties using both manual and automates systems, and determines further action as required;
- Establishes and maintains calendars of caseloads in regard to victim notification and response times on pending litigation;
- Coordinates work activities with other team support and will assist or backup when required;
- Responds to questions or problems, which require explanation of county or departmental rules and policies;
- Creates new client files, logs, and inputs/retrieves information using computer automates system; Assists probation and surveillance officers in case management and closure by quality control of computer panels;
- Operates various office equipment, such as computer terminals, facsimile machines, photocopies, and other machines as required;
- Attends unit team meetings and prepares minutes.
- Coordinates victim services information and ensures notifications to victims meet agency compliance of cases involving victim rights mandated services.
Minimum Qualifications
A High School diploma or equivalent G.E.D. certificate and three years of administrative support/clerical work experience and/or data entry work experience in a professional office environment. OR any equivalent combination of experience, training, and/or education approved by Human Resources.
Licenses, Certificates & Physical Conditions
LICENSES AND CERTIFICATES:
None required.
PHYSICAL DEMANDS/WORKING CONDITIONS:
Typically performs duties in an office environment and may lift materials and/or equipment 20 lbs. or less.
The Arizona Superior Court in Pima County and the Pima County Juvenile Court Center offer the same benefits as those offered to other employees working for Pima County. We offer a competitive benefits package to benefits eligible employees, which includes medical, dental, life insurance, flexible spending accounts, paid vacation and sick leave. Some benefits require contributions by employees in addition to contributions made by the employer. Please see the link below for a complete description of the offerings.
Retirement Plan participation is mandatory for all eligible employees to include a mandatory pre-tax pay deduction. Current rates can be viewed here:
Education Reimbursement Program: The program will provide up to $5,250 per calendar year towards the cost of tuition, required books, registration fees, and laboratory fees. The Employee's lifetime maximum benefit would be for reimbursement of one Bachelor's degree and one Master's degree.
Full-time employees of government organizations may be able to receive student loan forgiveness under the Public Service Loan Forgiveness Program. For more information click
