Customer Advocate

1 month ago

Latham, United States Safelite Group, Inc. Full time
Does this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You'll Get
  • Competitive weekly base pay starting at $18.50/hour.
  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.
  • View all our health, wealth and life offerings at www.safelitebenefits.com.
What You'll Do
  • Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
  • Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • All other duties as assigned.
What You'll Need
  • High School Diploma/GED/Equivalent required.
  • Experience: 1-3 years telephone operations or business administration experience required.
  • Ability to provide world class customer service in a changing, fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.


#LI-EB1

Base Pay Range Min - Max (in $USD):
$16.00 - $19.00

Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

  • Customer Advocate

    4 weeks ago

    Latham, United States Safelite Group, Inc. Full time

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.The Customer Advocate is one...

  • Customer Advocate

    4 weeks ago

    Latham, United States Safelite Group, Inc. Full time

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The Customer Advocate is one...

  • Customer Advocate

    1 month ago

    Latham, United States Safelite Full time

    Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The Customer...

  • Customer Advocate

    1 month ago

    Latham, United States Safelite Group, Inc. Full time

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.The Customer Advocate is one...

  • Customer Advocate

    4 weeks ago

    Latham, United States Safelite Group, Inc. Full time

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.The Customer Advocate is one...

  • Customer Advocate

    4 weeks ago

    Latham, United States Safelite Full time

    Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The Customer...

  • Guest Advocate

    2 weeks ago

    Latham, United States Target Full time

    Target - 675 Troy Schenectady Rd [Retail Cashier / Customer Service / Team Member] As a Guest Advocate at Target, you'll: Create a welcoming experience by authentically greeting, every guest every time; Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; Welcome guests into self-checkout and provide...

  • Customer Care Representative I

    4 weeks ago

    Latham, United States Elevance Health Full time

    Job Family: CUS > Care Reps Type: Full time Date Posted: May 09, 2024 Anticipated End Date: Jun 21, 2024 Reference: JR115341 Description Job Title: Customer Care Representative I **This position will have on-site training and will require you to be in the Latham, NY office.** **Hours**:8:30am-5:00pm EST during training and 9:00am-5:30pm EST after...

  • Call Center It

    3 weeks ago

    Latham, United States Staff Today Inc Full time

    Health Advocates Network is currently seeking a **Call Center IT** to work at a facility in **Latham, NY.** **These are _registry_ positions with our company. **Pay Rate**:$23 / hour **Shift details**: - 40 Hours/week **Skills**:Software (Windows 10/11, MS O365, Adobe) and Hardware (Laptops/Printers/Scanners). **Abilities**: Professional, respectful,...

  • Senior Business Development Representative

    4 weeks ago

    Latham, United States GP Fund Solutions, LLC Full time

    As a Sales Representative at our firm, you'll embody an entrepreneurial approach, expertly guiding first-time fund managers through the sales journey with our financial software solutions. Your role will be to uncover and understand client needs, advocating for our products while driving revenue growth through strategic prospecting and skillful negotiation....

  • Senior Business Development Representative

    2 weeks ago

    Latham, New York, United States GP Fund Solutions, LLC Full time

    As a Sales Representative at our organization, you will embody a strategic approach, skillfully guiding first-time fund managers through the sales process using our financial software solutions. Your responsibilities will include uncovering and addressing client needs, advocating for our products, and driving revenue growth through effective prospecting and...

  • Senior Business Development Representative

    4 weeks ago

    Latham, United States GP Fund Solutions, LLC Full time

    As a Sales Representative at our firm, you'll embody an entrepreneurial approach, expertly guiding first-time fund managers through the sales journey with our financial software solutions. Your role will be to uncover and understand client needs, advocating for our products while driving revenue growth through strategic prospecting and skillful negotiation....

  • Computer Science Summer 2024 Intern

    1 month ago

    Latham, United States GP Fund Solutions Full time

    GP Enterprise Solutions (GPES) is a leading software provider to the alternative assets space. We are seeking a motivated Computer Science intern to join our dynamic team. This role offers hands-on experience with real-world projects, focusing on internal process efficiency, automation, and custom application development. This is a paid, full time...

  • Computer Science Summer 2024 Intern

    4 weeks ago

    Latham, United States GP Fund Solutions Full time

    GP Enterprise Solutions (GPES) is a leading software provider to the alternative assets space. We are seeking a motivated Computer Science intern to join our dynamic team. This role offers hands-on experience with real-world projects, focusing on internal process efficiency, automation, and custom application development. This is a paid, full time...

  • Computer Science Fall 2024 Intern

    1 month ago

    Latham, United States GP Fund Solutions Full time

    GP Enterprise Solutions (GPES) is a leading software provider to the alternative assets space. We are seeking a motivated Computer Science intern to join our dynamic team. This role offers hands-on experience with real-world projects, focusing on internal process efficiency, automation, and custom application development. This is a paid part time position...

  • Computer Science Fall 2024 Intern

    4 weeks ago

    Latham, United States GP Fund Solutions Full time

    GP Enterprise Solutions (GPES) is a leading software provider to the alternative assets space. We are seeking a motivated Computer Science intern to join our dynamic team. This role offers hands-on experience with real-world projects, focusing on internal process efficiency, automation, and custom application development. This is a paid part time position...

  • Computer Science Fall 2024 Intern

    4 weeks ago

    Latham, United States GP Fund Solutions, LLC Full time

    GP Enterprise Solutions (GPES) is a leading software provider to the alternative assets space. We are seeking a motivated Computer Science intern to join our dynamic team. This role offers hands-on experience with real-world projects, focusing on internal process efficiency, automation, and custom application development. This is a paid part time position...

  • Computer Science Fall 2024 Intern

    6 days ago

    Latham, New York, United States GP Fund Solutions Full time

    GP Enterprise Solutions (GPES) is a leading software provider to the alternative assets space. We are seeking a motivated Computer Science intern to join our dynamic team. This role offers hands-on experience with real-world projects, focusing on internal process efficiency, automation, and custom application development.This is a paid part time position...

  • Mobile Associate, Store-in-store

    3 weeks ago

    Latham, United States T-Mobile USA, Inc. Full time

    **Be unstoppable with us!** T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as...

  • Clinical Nurse I

    3 weeks ago

    Latham, New York, 12110, Albany County, NY, United States Albany Medical Center Full time

    Department/Unit:Operating RoomWork Shift:Evening (United States of America)Registered Nurse (RN) Operating Room (Main Campus) Albany, NY Position Summary: The Registered Professional Nurse assesses, coordinates, plans, directs, implements and manages the needs of surgical patients throughout the episode of care with a focus on progress toward discharge,...