Lead Site Reliability Engineer

2 days ago

Plano, United States JPMorgan Chase Bank, N.A. Full time

There's nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Business Collaboration team, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job responsibilities

  • Consistently models and champions site reliability culture and practices and exerts technical influence throughout your team
  • Leads initiatives to improve the reliability and stability of your team's applications and platforms using data-driven analytics to improve service levels
  • Drives collaboration with your team to identify comprehensive service level indicators and the stakeholder partners to establish reasonable service level objectives and error budgets with your customers
  • Offers a high level of technical expertise within one or more technical domains and proactively identifies and solves for technology-related bottlenecks in your areas of expertise
  • Serves as the main point of contact during major incidents for your application and have the skills to identify and solve the issue quickly to avoid financial loss to the business
  • Documents and shares knowledge within your organization via internal forums and communities of practice
Required qualifications, capabilities, and skills
  • Formal training or certification on software engineering concepts and 5+ years applied experience
  • Demonstrated proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices
  • Fluent in at least one programming language such as: Python, Java/Spring Boot, .Net
  • Advanced knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
  • Proficient knowledge and experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
  • Proficient with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
  • Proficient with container and container orchestration: (ECS, Kubernetes, Docker)
  • Experience with troubleshooting common networking technologies and issues
  • Experience identifying and solving complex data structures and algorithms-related problems
Preferred qualifications, capabilities, and skills
  • Ability to initiate and implement ideas to solve business problems
  • Actively self-educates, evaluate new technology, and recommend suitable ones
  • Knowledge of scheduling tools like Autosys or Control M
  • Good communication skills


JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

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