Clinical/Hospital Liaison

Clinical Navigator

Ever heard of a clinical liaison? If you have healthcare sales experience, this could be the position for you The Navigator cultivates referral relationships, manages assigned territory, and completes patient assessments. Makes sales contacts as well as analysis of referral and admission data from assigned territory. Works collaboratively with business development team members including the Admissions Manager and admission staff, as well as nursing and other internal and external staff to facilitate the referral conversion. Provides feedback and recommendations for program development and quality improvement initiatives related to customer service, the referral and admission process and patient and referral source satisfaction. Develops and maintains excellent relationships to all stakeholders including prospective patient, family members, physicians, ICU and floor nurses, discharge planners, case managers and payer representatives. Performs other related duties as assigned or requested.

RESPONSIBILITIES

Pre-Admission Assessment

• Maintains responsibility for patient referral until patient admits to Post Acute Medical.
• Displays knowledge of both inpatient rehabilitation and long-term acute care (LTACH) admissions criteria for pre-assessment analysis.
• Coordinates and completes on-site pre-admission assessments on potential patients unless geographically prohibitive or competitive time of admission will not allow. In the assigned market uses the fast track process to facilitate referral conversions. Completes phone/FAX assessments if geographically prohibitive. Documents pre-admission assessments legibly, accurately, and completely in the approved format.
• Reviews medical record of referred patient and identifies all aspects related to pre-certification financial coverage and admission criteria. Serves as a navigator to the Admissions office for insurance companies and provides clinical information to obtain pre-certification from payers.
• After reviewing medical record and interviewing patient/family, obtains facility admission information to support the admission process; makes a recommendation regarding acceptance and level of care, and communicates status of admission to referral source as directed by the admissions department.
• Orients patient and/or family to facility services, including length of stay. Educates supports and serves as a resource to family members of current, past and potential patients.
• Communicates with facility Admissions department and facility CEO on a daily basis to optimize census management and case finding strategies.
• Follows up on all pending as well as medical denials in person to re-evaluate potential for admission.
• Conducts follow up with referral facilities to ensure satisfaction and service levels were met.

Business Development

• Designs and manages the marketing strategies for their assigned territory.
• Uses sales and marketing techniques to show growth in admission and revenue volume.
• Creates Quarterly Business Development Plan for their assigned territory.
• Utilizes educational opportunities to present the hospital to referral sources.
• Identifies contacts and manages potential referral sources using account management system.
• Uses prospecting methods to generate leads.
• Meet the referral and admission goals for their assigned territories.
• Participates in community events/activities.
• Attends weekly Business Development meetings.

Education

• Identifies and educates new referral sources to Post Acute Medical programs and services.
• Assesses and conveys stakeholder needs. Establishes and maintains strong relationships with providers through ongoing assessment and servicing of their client’s rehabilitation/LTACH needs.
• Schedules educational inservices to educate referral services about Post Acute Medical programs and services; works closely with the Admissions department and Director of Business Development to achieve targeted census goals and meet assigned objectives on a weekly, monthly and quarterly basis. Communicates clearly, concisely and accurately.
• Provides or arranges educational presentations to referral sources (physicians, discharge planners), families and to community members as requested.
• Coordinates and schedules professional, family and/or potential patient tours of all facilities.
• Gathers information on health care providers in the facility service area and forwards to management, including opportunities for contracting with managed care companies and providers.
• Assists in the development of new programs and services through ongoing assessment of the needs of professionals, families, and patients.
• Remains current on new programs and services in the Post Acute Medical System through frequent communication and facility visits.

Documentation Reporting

• Effectively maintains log of all pending cases.
• Provides periodic verbal/telephone/email update on activities and market trends as requested.
• Maintains a resource library of articles and information for distribution to professionals, community members, families and potential patients to assist them in understanding facility services and the various disability groups served.
• Completes a quarterly plan for assigned territory.
• Maintains territory Account Management System.

QUALIFICATIONS

Education and Training: Degree from an accredited college or university in a health field, preferably nursing. Current licensure in nursing or respiratory therapy is preferred. Prior marketing and/or rehabilitation/LTACH experience preferred.

Experience: Must have a minimum of two years’ experience in the designated field of license, preferably with rehabilitation/LTACH and marketing experience.

Knowledge, Skills, and Abilities:

• Excellent clinical and assessment skills.
• Effective presentation and training skills.
• Excellent written and oral communication skills.
• Effective crisis management skills, with demonstrated facilitation and problem solving experience.
• Effective team leadership skills.
• Knowledge of PPS payment/reimbursement systems and DRG’s/case weights.
• Knowledge of patient rights and commitment to patient advocacy.
• Ability to collect, document, and analyze data.
• Word processing and data entry skills.
• Network access to community, state, and national resources and health services organizations.
• Excellent relationship management skills with referral sources and physicians.

ABOUT US

PAM HEALTH(PAM) based inEnola, Pennsylvania, provides specialty healthcare services through more than 70 long-term acute care hospitals and physical medicine and rehabilitation hospitals, as well as wound clinics and outpatient physical therapy locations, in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. Its mission is to serve people by providing compassionate, expert care, and to support recovery through education and research.

Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program.

We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online atwww.PAMHealth.com for a comprehensive look at how we're able to positively impact our local communities.

PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.

---