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Technology Support Technician
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Position: Technology Support Technician - Levels I and II Location: District Pay Rate: Level I: $26.51 per hour Level II: $29.33 per hour Schedule: Full-time, 12-month position (260 contract days), 7.5 hours per day, 5 days per week, based upon district-approved calendar Benefits Eligible: Yes *Effective Date: * ASAP Are you passionate about helping ALL students learn in a collaborative environment? If so, we may have the career for you Downingtown Area School District is excited to announce an opening for a Technology Support Technician. At DASD, we are committed to sharing values of diversity and inclusion in order to achieve and sustain excellence in education. As a diverse district, we continually seek ways to strengthen our educational environment. We believe that we can best promote excellence by recruiting and retaining a diverse group of staff who bring various backgrounds and perspectives. Our ability to create and maintain a climate of respect is critical to attaining the best teaching and learning environment. At the Downingtown Area School District we value our employees. We seek to hire new staff who: Communicate openly to build relationships and trust Partner with team members to see the TEAM succeed Demonstrate a growth mindset and seek ongoing opportunities for growth Embrace and support a safe and inclusive environment Eagerly and enthusiastically support student learning Strive to be kind and reflective Focus on the solution and put people first Lead by example If you want to be part of our "Downingtown Proud" team - please apply Help us with our mission to educate all students to meet the rigorous challenges of a global society. Job Summary: The Technology Support Technician is a member of DASD's Technology Division. This division is split into four separate teams: Data & Applications Network & Security Systems & Support Media & Educational Technology As a key member of the Systems & Support team, this position is responsible for working with students and school district staff to deliver customer support services including installation, troubleshooting, user assistance, and training. Technology Support Technicians install, configure, and prepare desktops, laptops, tablets, software, printers, networks, and peripheral equipment. The ideal candidate will have excellent problem solving and diagnostic skills, be a self-starter, be highly motivated, and have demonstrated proficiency and experience in the qualifications mentioned below. Additionally, this position will be flexible to step outside of their assigned duties and responsibilities to work on special projects to advance departmental and/or organizational goals. Strong attention to detail, adherence to policies and procedures, effective communication, thorough documentation skills are necessary for success. Candidates' technical skills will be challenged in this dynamic environment, and there are opportunities for growth and professional advancement within the division. All applicants must have the ability to work evenings and weekends when necessary. Qualifications: To successfully perform this position, a person must be able to perform each primary duty satisfactorily. The qualification requirements listed below represent minimum levels of educational achievement, training, skills and/or ability necessary. Level I: Associate's Degree in Information Technology or related field of study or equivalent knowledge Current CompTIA A+ certification must be obtained within 6 months after employment. Grandfathered certifications cannot be honored. Vendor relevant certification(s) to be obtained within 1 month after employment, as necessary Valid PA Driver's License Must successfully complete and maintain compliance with all federal and state background and criminal record check requirements Employee must adhere to all local, state, federal, and school code requirements for employment Level II: Associate's Degree in Information Technology or related field of study or equivalent knowledge Certifications required: Current CompTIA A+ certification Vendor relevant certification(s) to be obtained within 1 month after employment At least one or more of an approved industry professional certification, such as CompTIA Network+, Apple Certified Support Professional, Microsoft Technology Associate (MTA), Google IT Support Certificate. All certifications must be current within the past 3 years and must not have expired. Grandfathered certifications cannot be honored. Valid PA Driver's License Must successfully complete and maintain compliance with all federal and state background and criminal record check requirements Employee must adhere to all local, state, federal, and school code requirements for employment Duties & Responsibilities: Employee must have the ability to perform the following essential functions on a timely basis with or without reasonable accommodations. Supports students, teachers, administrators, and support staff by providing end-user support, and individual assistance with procedural, hardware and software issues and skills development Effectively uses Service Desk to meet customer service support needs Troubleshoot hardware, software and network problems throughout the district Delivers, unpacks, configures, prepares and installs desktop, laptop, tablet, printer and peripheral equipment Troubleshoots, installs, terminates, and tests network and peripheral equipment cabling Installs software as per district procedures and vendor licensing agreements Previews and evaluates hardware and software Effectively uses new and existing equipment and software Maintains ability to read blueprints and schematic diagrams Maintains documentation as assigned by the supervisor Remains current and maintains certifications necessary for the completion of job-related needs Perform other duties as assigned by the Director of Technology
