Care CoordinatorScheduler In Home Care
7 days ago
The Care Coordinator is responsible for creating and maintaining the monthly schedule for caregivers and clients. This position will work side by side office and supporting staff. Care Coordinator will coordinate and communicate with all staff and clients, create their schedules and availability, and ensure their files are accurate, in a timely manner. Care Coordinator will receive on-the-job training with the office staff and the management team. This position is fast paced and requires the ability to communicate, prioritize, think critically, and problem solve.
Essential Functions:
The Care Coordinator’s main function is to make sure all clients and caregivers are matched to the clients’ preferred schedule. The Care Coordinator MUST be able to build relationships and know the important characteristics of each caregiver to be able to match their skills and personalities with clients. Scheduler also has the responsibility to be on-call for a specified period each month.
Responsibilities of the Care Coordinator:
Building schedules
Finding caregivers for clients that need immediate attention
Manage caregiver call outs
Receiving and confirming availability of employees
Caregiver matching
Manage unconfirmed shifts
Scheduling adjustments
Confirming shifts
Managing client care for consistent caregivers
Documentation of various events, situations, changes, cancelations, and other occurrences
Answering phone calls
Filing of client and caregiver information
Phone interviews and face to face interviews when hiring staff
Oversee employee profiles
Team building with employees
Communicating employee concerns and issues with operations manager and/or RN
Communication with all staff members
Communicating with clients and client contacts
Inform the on-call person to any outstanding scheduling matters that might arise outside of business hours
On-call duties
**
Previous experience in an office setting is preferred but not necessary
Ability to work in a fast-paced environment
Telephone skills
Technologically literate with strong computer skills including familiarity with Microsoft Word and Excel and other commonly used software
Good internet skills, including use of e-mail programs and group messaging
Good organizational skills and record keeping (attention to detail is critical)
Cheerful presence and people skills
Good oral and written communication skills
Establishing priorities and managing workload
Characteristics:
A go-getter, looking to build and maintain relationships, a roll up your sleeves mind set, always wanting to strive for more, critical thinker, and extremely organized and efficient. Will show maturity, discretion, enthusiasm, and a positive attitude. Self-starter who can work independently or on a team, and has the ability to follow directions.
Education/Skills Requirements:
2 to 3 years’ experience in an office setting, preferably in the Home Care Industry, but not necessary
Willing to get a background check and complete a drug test and randomly thereafter.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday
On call
Experience:
Administrative experience: 2 years (Required)
Work Location: In person
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