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System Administrator 3

3 months ago

Annapolis, United States Orion Consortium Full time
Position Description:

Advanced Technical Support:
  • Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
  • Diagnose and resolve complex hardware and software problems.
  • Perform root cause analysis for recurring issues and implement permanent fixes.
System Maintenance and Optimization:
  • Ensure the stability, security, and performance of Windows desktop systems.
  • Apply patches, updates, and configuration changes to maintain compliance and security standards.
Incident and Problem Management:
  • Manage and resolve high-priority incidents and problems within SLAs.
  • Document resolutions and create knowledge base articles to improve future support processes.
  • Conduct post-incident reviews to identify improvements.
Collaboration and Project Support:
  • Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments.
  • Assist in the design and implementation of new technologies and solutions.
  • Participate in planning and execution of system upgrades and migrations.
User Support and Training:
  • Provide guidance and training to Tier 1 and Tier 2 support staff.
  • Assist end-users with complex technical issues and provide advanced troubleshooting.
Documentation and Reporting:
  • Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues.
  • Generate reports on system performance, incident resolution, and other metrics as required.
  • This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required.
Mandatory Skills:
  • Advanced troubleshooting skills and ability to diagnose complex issues.
  • Excellent communication and interpersonal skills
  • Experience with endpoint security solutions.
  • Experience with scripting and automation (e.g., PowerShell).
  • Experience with system imaging, deployment, and management tools (SCCM, MDT).
  • Familiarity with cloud services and integration (e.g., Microsoft Azure).
  • Knowledge of ITIL framework and best practices.
  • Proficiency with Active Directory, Group Policy, and network configurations.
  • Strong documentation and organizational skills.
  • Strong understanding of hardware components, peripheral devices, and drivers.
  • Windows operating systems (Windows 10, Windows 11) and related technologies.


Cert Required:
IAT Level II cert required
CompTIA Security+ CE

Education/Experience:
HS or GED - 20 Years
Bachelors - 15 Years

TS/SCI w/ FS poly required.

Position requires a TS/SCI.