Operations Support Associate

3 weeks ago

San Diego, United States TEKsystems Full time

*Description*
This company is currently seeking an Operations Support Associate. This is a unique opportunity to join the team to provide technical support, troubleshooting, and world-class client support to advisors, field sales reps, and other internal assets.
*What you will do:*
Respond to support inquiries from Financial Advisors, their supporting staff in the field, and end clients. Provide technical assistance with system status, network connectivity, and a variety of problems of all installed applications and software products supported by IT. Provide ongoing service focused support for all aspects of web portals, identify trends, and report trouble tickets to tier 3 support. You will be responsible for creating Raving fans by delivering excellent support to all of our advisor's end-clients. The goal is to build and maintain client loyalty as well as create the world's most referable platform.
*Responsibilities*:

* Provide support to our advisors and end-clients with the navigation and use of various systems associated with the Broker/Dealer
* Troubleshoot and resolve product or service problems; determining the cause and explaining the best solution to resolve the issue
* Resolve less complex problems immediately and direct complex inquiries to the IT Support team and/or vendor for resolution
* Utilize the CRM (Client Relationship Management) tool to record calls and status of all requests
* Provide follow-up to ensure full customer satisfaction
* Escalate requests to or consult with senior staff when solution is unclear
* Report problems with procedures and make suggestions for improvement
* Participate in special projects that enhance the overall advisor and client experience
* Provide support to our clients in all aspects of the Cetera Client and Advisor Portals
* Maintain high level standards of call handling requirements and quality review scores while adhering to assigned work schedule
* Provide training support on department process and system navigation
*Qualifications*

* 3+ years of technology-based call center experience
* Banking or Financial Industry experience (ex. Credit Union, Banking, Broker-Dealer all okay). Industry experience is important for this person to have some understanding of financial lingo and terminology
* Demonstrated technical acumen
* Understanding of MS Exchange and MS Office 365
* Excellent typing and data entry skills
* Understands how to interact with and navigate web-based applications
* Strong orientation toward service
* Patience when working with callers who are less technically proficient
* Strong organizational skills
* Excellent interpersonal communication skills.
* Flexible and adaptable to change in a fast-paced environment
* Courteous and empathetic to customer concerns
* Able to work well independently and within a team environment.
* Ability to handle challenging calls with poise, patience and positive demeanor
*Pay and Benefits*
The pay range for this position is $25.00 - $25.00
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a hybrid position in San Diego,CA.
*Application Deadline*
This position will be accepting applications until Dec 6, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  • Card Servicing and Operations Support Associate

    2 weeks ago

    San Diego, California, United States Axos Financial, Inc. Full time

    Job SummaryWe are seeking a skilled Card Servicing and Operations Support Associate to join our team at Axos Financial, Inc. This role offers the opportunity to provide exceptional service and support for our Commercial Card clients, while working collaboratively with program administrators and cardholders to ensure seamless execution of Commercial Card...

  • Associate General Counsel for Pharmaceuticals

    3 days ago

    San Diego, California, United States ARS Pharmaceuticals Operations, Inc. Full time

    About ARS Pharmaceuticals Operations, Inc.ARS Pharmaceuticals Operations, Inc. is a leading player in the pharmaceutical industry, dedicated to delivering innovative solutions that improve patient outcomes. We are seeking an experienced Senior Director, Associate General Counsel - Commercial to join our team and contribute to our mission of advancing...

  • Senior Director, Associate General Counsel

    3 weeks ago

    San Diego, California, United States ARS Pharmaceuticals Operations Full time

    ARS Pharmaceuticals Operations is a leading commercial pharmaceutical company dedicated to improving patients' lives. With a strong commitment to innovation and excellence, we are seeking a highly skilled Senior Director, Associate General Counsel - Pharmaceutical Regulatory Affairs to join our team.About the RoleWe are looking for a seasoned legal...

  • Cloud Operations Engineer

    3 weeks ago

    San Diego, California, United States Phoenix Operations Group Full time

    Job Title: Cloud DevOps EngineerAbout the RoleAs a Cloud DevOps Engineer at Phoenix Operations Group, you will play a critical role in developing and maintaining our DevSecOps pipeline for mission-critical software applications.ResponsibilitiesDesign and implement scalable cloud infrastructure using AWS technologies.Develop and maintain automated build,...

  • Retail Support Associate

    4 weeks ago

    San Diego, United States Rocket Full time

    As a Retail Support Associate you will be eligible for; Flexible Schedules Excellent Employee discount Progressive Career Development The Retail Support Associate (RSA) at United Pacific assists in the daily operations of the store, ensuring a safe customer-focused, and clean environment. Duties include cleaning, merchandising, stocking, and food...

  • RIVET OPERATIONS COMPANY LLC | Computer Support Specialist CA | san diego, ca

    4 weeks ago

    san diego, United States RIVET OPERATIONS COMPANY LLC Full time

    JOB DESCRIPTION Position Title: Computer Support Specialist Location: San Diego, CA Salary Range: $37 to 41 per hour DOE Introduction: Rivet Operations Company ("Rivet") has an opening for a Computer Support Specialist. This position will be in support of the Command Naval Air Forces U.S. Pacific Fleet (CNAP) providing IT Support Services. Rivet is an...

  • Support Associate

    2 weeks ago

    San Diego, United States Chico's FAS, Inc. Full time

    With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented...

  • Computer Support Specialist CA

    4 weeks ago

    san diego, United States RIVET OPERATIONS COMPANY LLC Full time

    JOB DESCRIPTION Position Title: Computer Support Specialist Location: San Diego, CA Salary Range: $37 to 41 per hour DOE Introduction: Rivet Operations Company ("Rivet") has an opening for a Computer Support Specialist. This position will be in support of the Command Naval Air Forces U.S. Pacific Fleet (CNAP) providing IT Support Services. Rivet is an...

  • Computer Support Specialist CA

    4 weeks ago

    San Diego, United States RIVET OPERATIONS COMPANY LLC Full time

    JOB DESCRIPTIONIf you are interested in applying for this job, please make sure you meet the following requirements as listed below. Position Title: Computer Support Specialist Location: San Diego, CA Salary Range: $37 to 41 per hour DOE Introduction: Rivet Operations Company ("Rivet") has an opening for a Computer Support Specialist. This position will be...

  • Computer Support Specialist CA

    1 month ago

    san diego, United States RIVET OPERATIONS COMPANY LLC Full time

    JOB DESCRIPTION Position Title: Computer Support Specialist Location: San Diego, CA Salary Range: $37 to 41 per hour DOE Introduction: Rivet Operations Company ("Rivet") has an opening for a Computer Support Specialist. This position will be in support of the Command Naval Air Forces U.S. Pacific Fleet (CNAP) providing IT Support Services. Rivet is an...

  • Computer Support Specialist CA

    1 month ago

    San Diego, United States RIVET OPERATIONS COMPANY LLC Full time

    JOB DESCRIPTIONIf you are interested in applying for this job, please make sure you meet the following requirements as listed below. Position Title: Computer Support Specialist Location: San Diego, CA Salary Range: $37 to 41 per hour DOE Introduction: Rivet Operations Company ("Rivet") has an opening for a Computer Support Specialist. This position will be...

  • Director of Sales Operations

    1 month ago

    San Diego, United States Director of Sales Operations Full time

    Seeking a Director of Sales Operations for a design, engineering and manufacturing company focused on low-power wireless telecommunications, payment processing systems, intelligent data management and SaaS technologies. The Director of Sales Operations will lead the sales operations team, driving efficiency and effectiveness across the sales organization....

  • Support Associate

    7 months ago

    San Diego, United States Chico's FAS Part time

    With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented...

  • Medical Operations Associate

    2 weeks ago

    San Diego, California, United States Randstad Full time

    Role SummaryWe are seeking a skilled Medical Operations Associate to join our team in San Diego. This is an exciting opportunity for a bilingual healthcare professional passionate about delivering exceptional patient care.About the RoleThis Medical Operations Associate will play a vital role in maintaining accurate patient records, providing top-notch...

  • Director, Associate General Counsel

    4 weeks ago

    San Diego, United States ARS Pharmaceuticals Operations Full time

    ARS Pharmaceuticals is a commercial pharmaceutical company, passionate about improving patients’ lives. We are launching neffy, an intranasal epinephrine product for patients and their caregivers with Type I allergic reactions including food, medications and insect bites that could lead to life-threatening anaphylaxis. We promote a culture of inclusivity,...

  • Store Support Associate Position

    3 weeks ago

    San Diego, California, United States Marukai Corp. Full time

    Job Title: Store Support Associate PositionWe are seeking a reliable and organized Store Support Associate to join our team at Marukai Corp.About the Role:This is an excellent opportunity to work in a fast-paced retail environment, where you will be responsible for supporting various departments.You will also be expected to provide exceptional customer...

  • Vehicular Operations Associate

    4 days ago

    San Diego, California, United States St. Vincent de Paul Village Full time

    Job Title:Vehicular Operations AssociateJob Summary:We are seeking a Vehicular Operations Associate to join our team at St. Vincent de Paul Village. As a key member of our logistics department, you will be responsible for operating company vehicles, managing routes, and maintaining accurate records.Key Responsibilities:Vehicle Operations: Safely operate...

  • Optimum Support Associate

    7 months ago

    San Diego, United States Neiman Marcus Group Full time

    Optimum Support Associate - San Diego-() Description Neiman Marcus Group is a relationship business that leads with love in everything we dofor our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and...

  • SSD Store Support Associate

    5 months ago

    San Diego, United States Marukai Corp. Full time

    DescriptionStore Support Associate (Produce Department) Marukai Markets dba TOKYO CENTRAL is one of the fastest-growing chain of retail stores and supermarkets offering the widest selection of Japanese and Hawaiian imported grocery and retail products in the nation. Customers are provided with a variety of products that you won't find in a typical grocery...

  • Maintenance Operations Associate

    3 days ago

    San Diego, California, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to fill the role of Maintenance Operations Associate at Sam's Club. As a key member of our team, you will be responsible for maintaining a safe and clean environment for our members and associates.Responsibilities:Maintaining a safe and clean environment for Members and...