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Lead Emergency Veterinarian

4 months ago

Washington, United States Veterinary Emergency Group Full time

WHO WE ARE

Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment.

TALENT + CULTURE AT VEG

At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work

About The Role

Support the medical team to keep your VEG medically excellent by being an expert on the VEG Way and the VEG Spikes. Lead Doctors coach and develop fellow doctors and support medical processes and initiatives with the support of the Medical Director.

Essential Functions & Responsibilities:

  • Answer medical questions over the phone

  • See patients right away as part of the VEG Triage and VEG Spikes

  • Gather the signalment, presenting complaint, vitals and physical exam

  • Conduct physical examinations of animals, along with other required investigatory measures

such as ultrasounds, x-rays, bloodwork, and biopsies

  • Complete a diagnosis of each pet's condition to create a diagnostic and therapeutic plan

  • Liaise with clinical and administrative support staff members to ensure timely treatments and the

customer receives a great experience

  • Communicates diagnosis and treatment options directly with customers

  • Prepares and presents estimates to customers

  • Create and review medical records to ensure they are accurate

  • Demonstrate the value of the tests and treatments performed by speaking with the customer and

addressing their concerns

  • Prescribe medications and follow all legally required drug protocols

  • Perform minor and major emergency surgeries

  • Educate customers on after care and preventative measures where appropriate

Medical Excellence Mentorship

  • Coach fellow doctors on medical excellence and doctoring the VEG Way

  • Coach fellow doctors on providing all three dimensions of the customer experience

  • Support fellow doctors through their assigned growth and development plans

  • Initiate team huddles and provide motivational encouragement to the team

  • Recognize your people for small medical & cultural wins

  • Show appreciation for consistent performance of the VEG spikes

  • Establish a rapport with all staff to maintain VEG culture

  • Promote a culture of inclusivity and equitable treatment ensuring an environment free of

discrimination and harassment for all VEGgies and customers. Be a steward in promoting awareness and proactively managing unconscious bias.

Medical Processes and Initiatives

  • Execute patient safety initiatives as determined by local leadership

  • Provide basic Cubex maintenance and cycle counts

  • Create doctor schedules to include managing leave requests and posting the schedule at least two months in advance

  • Assist MD when coverage is needed due to callouts or schedule changes

  • Address customer complaints related to medical concerns

Medical Strategy

  • Work as interim MD as needed when MD is on leave or opening a new VEG hospital

  • Lead monthly doctor meetings and M&M rounds, with support from the MD

  • Support MD strategy for doctor recruitment marketing, sourcing, candidate experience, and

succession planning across the hospital

  • Consistently educates full staff on needs of individual rDVMs

  • Continually encourages staff to perfect the VEG Spikes

  • Depending on the hospital needs and level of experience, may assist in the NERD training

program of a teaching hospital and perform NERD MD responsibilities (Goal setting, written feedback on assignments, 1:1 monthly coaching, engage entire doctor team in training).

Required Skills & Experience:

  • Have earned a DVM, VMD, or equivalent degree

  • A minimum of 2-3 years of ER experience

  • 1 year leadership experience preferred, but not required

  • Flexible to work a combination of clinical and administrative shifts depending on hospital needs

  • Top-tier customer satisfaction and hospital revenue production while at VEG

  • Trained in emergency surgery/endoscopy, preferred but not required

  • Extensive experience with managing critical cases

  • Available to work at a rotation of various shifts to include days, swings and overnight shifts,

weekends and holidays.

  • Willingness to support doctors and perform administrative tasks during off hours (ie. doctor

callouts, addressing customer complaints, schedules, preparing for meetings, etc.)

  • Is fulfilled by helping others & providing mentorship while leading a team of rockstar Emergency Veterinarians
Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

A Safe Place for All

At VEG, our mission is "Helping people and their pets when they need it most". Customers from all walks of life and backgrounds come through our doors and trust that they are in a safe environment. While at VEG, they are able to be themselves and only worry about the care of their pets. This doesn't just go for our customers but our VEGgies (employees) too. We are committed to fostering an inclusive environment that embraces and celebrates the uniqueness of every individual, regardless of their race, ethnicity, gender, sexual orientation, religion, age, ability, or socioeconomic background. We're looking for people who don't just believe in diversity, equity, and inclusion but are committed to demonstrating DEI through promoting a culture of inclusivity.