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Technical Specialist- Junior

3 months ago

Raleigh, United States DATASOFT TECHNOLOGIES Full time
Technical Specialist- Junior
Remote

About the Job
  • Duration: 12 Months Contract (possibility of extension)
  • Location: Remote- Richmond, VA
  • Pay rate: Hourly, depending on experience
  • Job ID: 741308
Qualifications:
  • Seeking a Mid-Level Specialist resource for an engagement to work with the Service Desk Team.
  • The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
  • Serves as a technical resource on all of standard desktop applications to 10,000+ computer users.
  • Provides an understanding and knowledge of applications serving as a strong base for technical expertise in products and programs.
  • Ability to work independently to analyze customer's needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions.
  • Supports end user password resets. Instructs users via phone and/or email on the basic functionality of desktop applications.
  • Follows detailed procedures while making recommendations for routine problem solutions. Takes calls from end users verifying their identity, demographics and communicating effectively to understand their request.
  • Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network related issues.
  • Distributes Agency-wide email communications and notices related to technology issues.
  • Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
  • Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
  • Provides updates on work progress to the customer and others using call tracking system. Has significant technical knowledge and serves as a resource for others to help solve complex problems.
  • Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
  • Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
  • Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
  • Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
  • Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions .
About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
  • Paid Holidays/Paid Time Off (PTO)
  • Medical/Dental Insurance
  • Vision Insurance
  • Short Term/Long Term Disability
  • Life Insurance
  • 401 (K)