Certified Application Counselor
3 weeks ago
JOB SUMMARY:
The Certified Application Counselor acts as a community liaison for Low to Moderate income participants, connecting them with viable services offered by True Health and throughout the community.
PRIMARY FUNCTIONS:
- Facilitate patient access to social programs including Medicaid, Medicare, Social Security, Disability, Food Stamps, Florida KidCare and Cash Assistance while protecting the fiscal interest of True Health.
- Navigate patients through various social program options through one-on-one counseling.
- Assess the patient needs and make referrals to appropriate community resources.
- Track and report patient's progress in applying for assistance.
- Advocate on the patient's behalf to help resolve problems with resources.
- Attend basic training.
- Other responsibilities as assigned
- High School Diploma or GED certificate
- Some college preferred
- Preferred - one or more years of experience as front office staff in a healthcare setting and customer service.
1. Understands and strives to maintain TEAMWORK
2. Computer competency/Windows literacy
3. Microsoft Word/Excel or equivalent
4. Organization
5. Telephone etiquette
6. Strong customer service
ADDITIONAL QUALIFICATIONS:
1. Bilingual Preferred
RELATIONSHIP REPORTING:
1.Reports to Outreach & Enrollment Manager
PHYSICAL REQUIREMENTS OF JOB:
- Ability to stand and or walk for extended periods of time
- Ability to use hands and fingers to handle or feel
- Ability to reach with hands and arms
- Ability to view a computer screen for extended periods of time
- Ability to perform repetitive hand and wrist motions for extended periods of time
- Ability to talk and listen to patients
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