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Lead Case Manager

2 months ago

Orlando, United States Bethany Full time
Lead Case Manager

Requisition #: req13593

Location: Orlando, FL

Hours: Full-Time (40 hours/weekly)

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world. We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them. Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S. and around the world.

The Lead Case Manager will be responsible for overseeing case management and case support specialist staff to ensure adherence with job responsibilities and agency expectations while managing an assigned caseload. This position will be also responsible to build and/or recommend the organization's cultural education program to better assist clients in adjusting to life in the United States.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES
  • Maintain a caseload of clients in compliance with contract terms and agency expectations (approximately up to 10 cases);
  • Provide functional supervision to support staff and case managers as needed;
  • Update program documents, forms and manual as needed;
  • Recommend and implement new trainings for case management and case support teams as needed;
  • Participate in clients file reviews as needed'
  • Partner with the Program Supervisory team in assessing fidelity to policy implementations on an ongoing basis of case management and case support team'
  • Attend supervision meetings with case management and support staff as needed, to ensure adherence to the expected job responsibilities, provide feedback, and lend support.
  • Provide case management coverage support within the program, as needed.
  • Assist with the implementation of all corrective action plans (CAP) by conducting CAP activities for case managers at meetings;
  • Oversee the case support and case managers training completion compliance in accordance with Bethany Christian Services, Department of Health and Human Services (DHHS), and Office or Refugee Resettlement (ORR) and external stakeholders;
  • Effectively promote the Sanctuary Model of Care within case management and case support teams;
  • Stay abreast of all agency, federal Council of Accreditation (COA), and state regulatory requirements related to social services;
  • Promote a culture that aligns with Bethany's mission, vision and values;
  • Perform other duties as assigned.
QUALIFICATIONS:
  • Bachelor's degree in Human Services, Behavioral Sciences, Social Services or related field of study from an accredited college;
  • At least three (3) years of progressive employment experience that demonstrates supervisory and case management experience;
  • Bi-lingual English and a second language, strongly preferred;
  • Demonstrated ability to service a difference group of clients, to include refugees or other minority families;
  • Demonstrate leadership skills in alignment with agency and program values, whiles also exhibiting a team-player attitude;
  • Excellent verbal and written communication skills;
  • Demonstrated clinical, therapeutic, and crisis intervention skills;
  • Demonstrated ability with providing compassionate customer service;
  • Ability to work independently and exercise a high level of confidentiality;
  • Adheres to all agency and departmental safety procedures including reporting any unsafe practices, equipment and environment, and takes an active role in correcting the unsafe practice, equipment or environment through proper notification channels;
  • Must be able to pass required medical examinations and have the physical ability to fulfill the essential job functions;
  • Computer skillssufficient to perform essential functions including knowledge of MicrosoftOffice suite;
  • Must be 21 years old with a valid driver'slicense with at least 3 years driving experience in the U.S. to operate avehicle on behalf of Bethany. Must also pass a Motor Vehicle Records (MVR)check and maintain a reliable vehicle with proof of adequate insurancecoverage;
  • Pass a criminal history screen, including state and local child protection agency registries;
  • Subscription to andintegration of the agency Statement of Faith and Mission Statement.