IT Tech

About Primecare Home Care:

At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer a wide range of services, including Skilled Nursing, Personal Care Services, Companionship, and Structured Family Caregiving. Our commitment to providing the highest quality care is at the forefront of everything we do. At Primecare Home Care Services, we prioritize CARE. Our culture is shaped by our core values, which include being caring, reliable, honest, punctual, and professional. We believe in fostering an environment where compassion and dedication are valued and rewarded. We strive to create a supportive and collaborative atmosphere for our team members, promoting personal growth and professional development.

Position Summary: As an IT Support Technician, you will be responsible for assisting with the installation, maintenance, and troubleshooting of hardware and software issues. Your role will involve providing technical support to end-users, assisting with basic network tasks, and contributing to the overall efficiency of our IT infrastructure. Milledgeville will be your home base but must be willing to travel to Atlanta and other Georgia offices as needed. Responsibilities:

End-User Support:

Provide technical assistance to employees regarding hardware, software, and network-related issues.

Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals.

Assist with the setup of new user accounts and access permissions.

Hardware and Software Maintenance:

Perform routine maintenance tasks on computer equipment.

Assist in the installation and updates of software applications.

Monitor and respond to helpdesk tickets in a timely manner.

Basic Network Support:

Assist in basic network troubleshooting and connectivity issues.

Help with the setup and configuration of routers, switches, and other network devices.

Collaborate with the IT team to ensure network security measures are in place. Documentation: Maintain accurate records of hardware and software inventory.

Document solutions to common technical issues for reference.

Collaboration:

Work closely with other IT team members to resolve complex issues.

Collaborate with different departments to understand and address their IT needs.

Required Knowledge, Skills, Abilities and Competences:

Energetic, positive, supportive, encouraging and overall pleasant disposition.

Ability to prioritize multiple projects, manage production schedules, and meet deadlines.

Ability to adapt to change.

Proven experience in IT management

Experience in network security and data protection.

Working knowledge and expertise with a variety of software, hardware, and applications.

Excellent critical thinking and troubleshooting skills, ability to find and solve root causes of problems.

Ability to follow a project from start to finish.

Ability to maintain confidentiality when handling and assessing sensitive employee information; protect privacy related to any employee or candidate information.

Outstanding written and verbal communication skills, including the ability to communicate with all levels of the organization.

Willingness to accept additional duties as needed to help the department team and other departments duties as assigned.

Must be available after 5:00pm when needed.

Minimum Qualifications:

High school diploma or equivalent.

Strong problem-solving skills and attention to detail.

5+ years of relevant experience in hardware or help desk support.

Excellent communication skills, both written and verbal

Quick and efficient with software programs

This is a remote position.

This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.