Clinical Liaison-RN

2 weeks ago

East Lansing, United States Burcham Hills Retirement Community Full time

We are looking for a Full Time Clinical Liaison, RN Preferred. However, will consider applicants with significant clinical experience requiring comparable knowledge, skills and abilities. Must be available to work some weekends on-call.

Responsibilities include:

  • Assists with the planning and execution of Burcham Hills sales and occupancy levels in accordance with the marketing and sales plan.
  • Develop and maintain hospital relationships to ensure a smooth transition of care from the Home or Hospital to Burcham Hills.
  • Works as a secondary resource to the admissions department, in the absence of the admissions coordinates and is able to proficiently function in EMR and all admission duties.
  • Reviewing physicians' orders and gathering clinical information to evaluate a patient's care needs. Interacts with a variety of hospital staff from different departments to ascertain clinical information relevant to the prospective client.
  • Conducting assessments and review of clinical records to establish suitability of prospective admissions, and the patient's eligibility for care.
  • Understands basic pharmaceuticals, test results, therapy evaluations, pre-existing conditions, and possess a general medical knowledge as it pertains to Patient Driven Payment Model (PDPM).
  • Completes detailed Pre-Admission Screens, according to company policies and procedures and payer requirements.
  • Demonstrates thorough knowledge of core therapy referrals, and qualifying criteria by payer source.
  • Interacts clearly and professionally with patients and families, while gathering additional clinical information and past history.
  • Collaborates with Admission Manager, Care Managers, Admission Nurses, referral sources, and Burcham Hills staff to ensure that each client has a smooth transition. Communicates/coordinates bed offer activities for new client referrals with Burcham Hills staff and referral sources.
  • Recognizes opportunities for expanding hospital relationships and clinical service lines. Participates in Clinical Program Development as identified through market demand.
  • Educates physicians, discharge planners, and other acute care partner representatives about our quality rating, clinical programs, clinical competencies, and industry regulations to facilitate broader collaboration and insight.
  • Consistent communication with discharge planners and referral sources to drive census growth.
  • Frequent travel for face-to-face marketing and assessment of potential residents.
  • Consistent phone contact with referral sources to keep Burcham Hills "top of mind".
  • Acts as a liaison for potential residents and health care team.
  • Responsible for marketing all areas of The Center for Health and Rehab at Burcham Hills and Networking with local community groups, facilities, and businesses.
The successful candidate will meet the following requirements:
  • Bachelor's Degree in a Health-Related Field is required. Or candidate must have a valid RN or LPN Nursing License in the State of Michigan (RN preferred).
  • Significant Clinical experience and associated critical thinking skills.
  • Prefer experience working in long-term care setting.
  • Prefer working knowledge of admission and discharge process.
  • Working knowledge of medical terminology.
  • Ability to travel frequently (daily) within local area. Must possess reliable transportation and valid Driver's License.
  • Knowledge of customer service and sales techniques, principles and practices. Prefer previous experience in sales; preferably external marketing.
  • Must demonstrate excellent verbal and written communication skills and have the ability to communicate and present in person, in writing, and on the telephone effectively with both large and small groups in English.
  • Must be able to generate a warm, friendly and caring manner on first impression, and ongoing.
  • Demonstrate skills in forming interpersonal relationships, thinking creatively, problem solving and decision making.
  • Ability to handle multiple tasks simultaneously.
  • Skill in use of computer software including MS-Word.

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