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IT Support Specialist I
1 month ago
About us
At TechMD, we believe that happy employees lead to a better work environment, which in turn leads to a better experience for our customers. We're constantly working to improve company culture, whether it's through company-wide events or smaller, day-to-day things. We also have exciting opportunities for employees to get involved in the community, through volunteering and fundraising initiatives.
Position Overview: Process and address incoming service desk requests both onsite and remotely via
email, phone, or the support portal.
Primary Responsibilities
• Schedule and perform on-site visits to client to set up and troubleshoot
equipment
• Assist customers with all technology-related moves/adds/changes
• Configure, install, and maintain IT users' desktop software and hardware
including
• current versions of Windows, Mac and MS Office products
• Troubleshoot PC/MAC issues remotely
• Troubleshoot general network infrastructure problems including networking
equipment, printers, PC/Server hardware, etc.
• Escalate to 2nd and 3rd level support on server-related problems.
• Learn about and apply proven and emerging technologies (Azure, Windows
Server,
• Office 365, Exchange, SharePoint, VMware, Cisco networking, etc.)
• Responsible for documenting solutions to problems and developing end-user
guidelines
• Other duties may be added as defined
Requirements
Skills and Experience
• College degree preferred
• Must have the ability to handle multiple tasks and priorities
• Able to plan, schedule, and effectively communicate with staff and clients
• Must have a customer service oriented attitude
• Must be detail-oriented
• Must have strong interpersonal communication and team based skills
• Must have strong documentation skills
• Must have exceptional oral and written communication skills
• Basic knowledge of computer hardware, software and equipment
• Being a self-starter as well as a problem-solver
Benefits
• Medical/Dental/Vision Insurance
• 401k with match
• Generous paid leave policies
• Life Insurance coverage
• Performance-based incentive compensation
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